Business UAT Analyst -1

JPMorganChase; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

JPMorganChase is seeking a Campaign Testing Analyst 1 (Associate) to develop and maintain test scenarios, plans, and cases for card marketing validation. The role ensures assets meet quality standards before reaching customers, collaborating across Card Marketing, Channel Execution, and Legal teams.

Responsibilities include creating testing strategies, leading test efforts, and ensuring proper version control and documentation. Prior experience with JIRA and automated testing is preferred.

Qualifications

• Minimum 4 years of experience in end-to-end campaign testing across emails, direct mail, microsites.
• Experience in executing automated test suites.
• Hands-on experience with both waterfall and Agile SDLC models.

Responsibilities

• Develop testing strategies including test plans and scenarios; prepare test cases and review results for sign-off.
• Collaborate with campaign management, project management and development teams to understand project goals.
• Lead test strategy, generate scripts for manual and automated testing cycles.
• Review requirements and documentation to ensure quality of test suites.
• Support production deployments and perform validation testing during release windows.
• Identify process gaps and streamline testing processes.

Skills

E2E testing

Automation

Agile/Waterfall

JIRA

Tools

JIRA

Job description

Job Description

The Campaign Testing Analyst 1 (Associate) will be responsible for developing and maintaining test scenarios, test plan, test cases used for testing within Card marketing validation team.

This team is tasked with analyzing credit card marketing campaign assets (online or offline), such as direct mail, online ads, emails, and microsites, to ensure both individual asset quality and overall campaign quality before they reach Chase Card customers.

This position is part of Card Services, a key business within Chase's Consumer & Community Banking group.

As a Business UAT Analyst within the Card Marketing Validation team, you will collaborate with Card Marketing, Marketing Channel Execution, and Card Legal, Compliance, and Controls teams to deliver marketing materials that are accurate, compliant, and functional to customers and prospects consistently.

Job Responsibilities

• This team member will have the primary role for development of testing strategies including creating testing plans and scenarios, preparing test cases, conducting testing and reviewing results for final campaign manager sign-off.
• Interact with campaign management, project management and development teams to develop a strong understanding of the project/campaign and testing objectives
• Develop and lead the test strategy/effort and generate scripts to perform testing cycles both manual and using automation
• Review campaign requirements, specifications, user documentation, help files, and other project documentation – job aids/procedures to assure quality of the test suites to be developed
• Work with appropriate business and technology leads to determine the acceptable range for test results and performance
• Ensure proper version control and configuration management of all test objects developed and test environments used
• Creation & maintenance of the job aids & procedures associated with the testing standards and used by Card marketing validation team
• Support during production deployment of campaigns and perform "validation testing" during the off-hours/weekend release windows
• Have a keen eye to identify process gaps and lean down processes

Required Qualifications, Skills, And Capabilities

• Minimum 4 years of experience in E2E campaign testing across emails, Direct mail, microsites with strong collaboration and project management skills.
• Experience in execution of automated test suites.
• Hands-on experience in both waterfall and Agile SDLC models.
• Knowledge & experience on JIRA tool with data extraction and data promoten insights for process efficiencies.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations.

Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.