Product Director - Card Account Management

hackajob; Mumbai; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

hackajob in collaboration with JPMorgan Chase seeks a Senior Product Manager to shape the future of credit card management by translating customer needs and market trends into winning products. You will own the end-to-end lifecycle, work with engineering and architecture to deliver scalable solutions, and align with executives on strategy and outcomes.

The role demands 7+ years in product management, strong payments domain knowledge, and a proven ability to drive roadmaps, measure success, and

Qualifications

• Seven or more years of product management experience, including leading product teams.
• Proven track record delivering high impact products from concept to launch.
• Strong knowledge of payments and transaction processing, including customer needs and market trends.
• Demonstrated ability to set strategy and execute through clear roadmaps and priorities.
• Experience partnering with engineering and architecture teams in a modern product delivery model.
• Strong stakeholder management skills, including influencing senior leaders.
• Excellent written and verbal communication skills, with the ability to simplify complex topics, strong analytical and problem solving skills, using data to drive decisions.
• Experience defining and managing product success measures and outcomes, ability to lead in ambiguity and manage multiple priorities across a portfolio.
• Experience working in an agile environment and using product management tools.

Responsibilities

• Define and communicate a clear product vision and multi year strategy aligned to business goals.
• Lead portfolio roadmaps and prioritization based on customer value, risk, and business impact.
• Own the full product lifecycle from discovery and ideation through launch and ongoing optimization.
• Partner with engineering and architecture to deliver scalable, secure, and resilient solutions.
• Build strong relationships with customers and partners to gather feedback and validate priorities.
• Communicate strategy, progress, risks, and tradeoffs to senior stakeholders and executives.
• Establish and track key performance indicators to evaluate product health and impact.
• Use metrics and customer insights to drive continuous improvement and quality outcomes.
• Ensure products meet quality standards and applicable regulatory and compliance requirements.
• Coach, develop, and retain a high performing product management team.

Job description

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

Job Description

Shape the future of Credit Card management by turning customer needs and market trends into products that deliver real business outcomes. Lead with vision, build with purpose, and improvements that customers feel.

Job Responsibilities

• Define and communicate a clear product vision and multi year strategy aligned to business goals
• Lead portfolio roadmaps and prioritization based on customer value, risk, and business impact
• Own the full product lifecycle from discovery and ideation through launch and ongoing optimization
• Partner with engineering and architecture to deliver scalable, secure, and resilient solutions
• Build strong relationships with customers and partners to gather feedback and validate priorities
• Communicate strategy, progress, risks, and tradeoffs to senior stakeholders and executives
• Establish and track key performance indicators to evaluate product health and impact
• Use metrics and customer insights to drive continuous improvement and quality outcomes
• Ensure products meet quality standards and applicable regulatory and compliance requirements
• Coach, develop, and retain a high performing product management team

Required Qualifications, Capabilities, And Skills

• Seven or more years of product management experience, including leading product teams
• Proven track record delivering high impact products from concept to launch
• Strong knowledge of payments and transaction processing, including customer needs and market trends
• Demonstrated ability to set strategy and execute through clear roadmaps and priorities
• Experience partnering with engineering and architecture teams in a modern product delivery model
• Strong stakeholder management skills, including influencing senior leaders
• Excellent written and verbal communication skills, with the ability to simplify complex topics, strong analytical and problem solving skills, using data to drive decisions
• Experience defining and managing product success measures and outcomes, ability to lead in ambiguity and manage multiple priorities across a portfolio
• Experience working in an agile environment and using product management tools

Preferred Qualifications, Capabilities, And Skills

• Master of Business Administration or other advanced degree
• Experience building or modernizing large scale payment platforms or transaction processing systems
• Experience in regulated environments with strong risk and control practices
• Demonstrated success driving product innovation through customer discovery and experimentation
• Experience hiring, developing, and scaling product organizations

Applicants must be authorized to work for any employer in the India. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions â all while ranking first in customer satisfaction.