Business Analysis Associate II

JPMorganChase; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Job summary

JPMorganChase in Mumbai is seeking a Business Analysis Associate within the Disputes team to translate demand forecasts into operational plans, manage inventory and backlogs, and deliver executive-ready insights for senior leaders.

You will partner with capacity planning, lead queue management, own reports, support testing and adoption, and drive process improvements from root-cause analysis to automation while embedding risk controls.

Qualifications

• Demonstrate experience in business analysis, operations, transformation, project management, or a related discipline
• Manage inventory, work-in-progress, queues, service levels, and operational performance using defined targets and routines
• Apply analytical skills to interpret data, identify root causes, and develop practical recommendations
• Translate forecasts and business demand into staffing, capacity, and work-allocation plans
• Define requirements that enable process or technology enhancements from concept through delivery
• Support user acceptance testing and implementation activities to drive effective adoption
• Communicate clearly in writing and verbally, including preparing concise materials for senior leaders
• Prioritize multiple workstreams, make sound decisions, and deliver within deadlines
• Influence stakeholders through collaboration, facilitation, and structured problem-solving
• Uphold sound risk practices and data integrity while driving continuous improvement
• Leverage reporting tools, workflow platforms, automation, and data visualization capabilities

Responsibilities

• Manage inventory and work-in-progress health by setting targets for backlog, aging, and throughput and leading regular reviews to prevent bottlenecks
• Partner with capacity planning stakeholders to translate volume forecasts into staffing plans, shift coverage, work allocation, and overtime scenarios
• Lead queue and case management performance by defining routing, prioritization, service levels, exception handling, and real-time rebalancing
• Own disputes reporting by ensuring accuracy, completeness, timeliness, business logic, data lineage, and documentation
• Validate and reconcile report inputs by investigating anomalies and resolving data discrepancies
• Coordinate with analytics and technology teams to clarify requirements, prioritize enhancements, conduct user acceptance testing, and drive frontline adoption
• Analyze business, financial, credit, and risk data to identify opportunities, assess implications, and recommend client-focused solutions
• Drive process improvement and project initiatives from root-cause analysis through implementation, standardization, and automation
• Design enhancements to processes, operating models, business applications, and toolsets to improve efficiency, controls, and client experience
• Embed risk, regulatory, access, audit-trail, and change-management requirements into operational changes
• Produce executive-ready dashboards and narratives that highlight trends, risks, decisions, actions, owners, and due dates

Skills

Business analysis

Operations

Project management

Data interpretation

Staffing planning

Stakeholder management

Risk & controls

Data visualization

Education

Bachelor's degree

Tools

Reporting tools

Data visualization tools

Analytics tools

Job description

Job Description

Unlock your potential by turning demand forecasts into action, improving case outcomes, and delivering executive-ready insights with clear impact.

As a Business Analysis Associate within the Disputes team in Consumer and Community Banking, you manage end-to-end inventory and case management performance in partnership with business and capacity planning partners. You translate demand forecasts into operational plans, maintain healthy work in progress levels, and drive improvements in throughput, quality, and cost. You own critical reporting, embed controls into change initiatives, and deliver clear, executive-ready insights for senior leaders.

Job Responsibilities

• Manage inventory and work-in-progress health by setting targets for backlog, aging, and throughput and leading regular reviews to prevent bottlenecks
• Partner with capacity planning stakeholders to translate volume forecasts into staffing plans, shift coverage, work allocation, and overtime scenarios
• Lead queue and case management performance by defining routing, prioritization, service levels, exception handling, and real-time rebalancing
• Own disputes reporting by ensuring accuracy, completeness, timeliness, business logic, data lineage, and documentation
• Validate and reconcile report inputs by investigating anomalies and resolving data discrepancies
• Coordinate with analytics and technology teams to clarify requirements, prioritize enhancements, conduct user acceptance testing, and drive frontline adoption
• Analyze business, financial, credit, and risk data to identify opportunities, assess implications, and recommend client-focused solutions
• Drive process improvement and project initiatives from root-cause analysis through implementation, standardization, and automation
• Design enhancements to processes, operating models, business applications, and toolsets to improve efficiency, controls, and client experience
• Embed risk, regulatory, access, audit-trail, and change-management requirements into operational changes
• Produce executive-ready dashboards and narratives that highlight trends, risks, decisions, actions, owners, and due dates

Required qualifications, skills, and capabilities

• Demonstrate experience in business analysis, operations, transformation, project management, or a related discipline
• Manage inventory, work-in-progress, queues, service levels, and operational performance using defined targets and routines
• Apply analytical skills to interpret data, identify root causes, and develop practical recommendations
• Translate forecasts and business demand into staffing, capacity, and work-allocation plans
• Define requirements that enable process or technology enhancements from concept through delivery
• Support user acceptance testing and implementation activities to drive effective adoption
• Communicate clearly in writing and verbally, including preparing concise materials for senior leaders
• Prioritize multiple workstreams, make sound decisions, and deliver within deadlines
• Influence stakeholders through collaboration, facilitation, and structured problem-solving
• Uphold sound risk practices and data integrity while driving continuous improvement
• Leverage reporting tools, workflow platforms, automation, and data visualization capabilities

Preferred qualifications, skills, and capabilities

• Bring a bachelor’s degree or equivalent relevant experience, with exposure to data operations, disputes operations, or related banking operations
• Own reports by validating data, documenting business logic, and resolving discrepancies
• Apply capacity planning, forecasting, workforce allocation, or overtime management practices
• Navigate risk management, controls, compliance, and regulatory requirements within a banking or financial services environment
• Partner with analytics and technology teams in an Agile or backlog-driven environment
• Support more than one Consumer and Community Banking Operations function or line of business
• Demonstrate: “Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational pr

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.