Business Technology Solutions Manager- Salesforce Delivery

ZS; Pune District; Hybrid; INR 1,500,000 - 2,000,000; Full time

Benefits offered by this job

Comprehensive total rewards package

Flexible work-from-home options

Career progression opportunities

Job summary

A management consulting and technology firm is seeking an experienced Salesforce professional focused on healthcare. The individual will lead Salesforce-related business solutions, ensure exceptional client service, and mentor team members. A Bachelor's degree and 10+ years of experience are required, along with expertise in Salesforce Health Cloud. This role offers a flexible work environment with a strong emphasis on professional growth.

Qualifications

• 10+ years’ overall professional experience, with at least 5 in a leadership role.
• Proven experience as a Salesforce Health Cloud Architect.
• Strong understanding of Salesforce best practices.

Responsibilities

• Deliver exceptional client service while ensuring project timelines.
• Collaborate with ZS and industry experts to develop offerings.
• Provide mentorship and coaching to junior consultants.

Skills

Salesforce Health Cloud

Salesforce platform configuration

Healthcare data models

Apex

Excellent communication

Education

Bachelor's degree in Computers or Electronics

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

We are seeking a seasoned Salesforce professional with a deep understanding of the Salesforce ecosystem, particularly in the field of Salesforce Health Cloud. This individual will play a crucial role in expanding our Salesforce practice, driving digital transformation across various industries, with a special focus on healthcare. Our firm looks to leverage your innovative thinking and leadership to develop cutting‑edge business solutions that leverage AI and Analytics to deliver maximum value to our clients.

The candidate will be part of our Salesforce Expertise practice. As a Salesforce expert, the candidate will draw on their skills and experience to lead defining Salesforce‑related business solutions/sales plays; work with team(s) to develop ZS capabilities (including: selling collateral and assets/accelerators/demos); and take the offerings to ZS’ client to convert to real opportunities, supporting the entire lifecycle of engagements. To do so, you will need to deeply understand customer requirements, understand the Salesforce.com ecosystem and work closely with functional specialists to develop innovative, cutting‑edge business solutions leveraging AI/Analytics to maximize the value to our clients. You will work closely with functional specialists to develop creative business solutions, solving some of the most exciting problems for our clients.

What You’ll Do

• End‑to‑End Delivery Management
  • Deliver exceptional client service, ensuring projects stay within expected timeframes and budgets.
  • Review application and technical design documents, ensuring they follow Salesforce best practices and integrate effectively into the client's infrastructure.
  • Team and Capability Development
    • Develop team skills and collaborate to create accelerators and assets that enhance our service offerings to clients.
• Offerings and Business Development
  • Collaborate with ZS and industry experts to define integrated programs and offerings, taking them to market with the client service teams.
  • Lead large‑scale business development and delivery engagements, especially in the Healthcare sector.
• Mentoring and Coaching
  • Provide on‑the‑job feedback and coaching to team members and actively participate in the counseling and mentoring of junior consultants within the organization.
• Solution Architecture and Design
  • Collaborate with healthcare organizations to understand their business needs and design customized Salesforce Health Cloud solutions.
  • Lead the architecture and design of scalable, secure, and high‑performance Salesforce Health Cloud implementations.
• Technical Guidance and Quality Assurance
  • Develop and maintain technical documentation, including solution designs, data models, and integration patterns.
  • Conduct code reviews and ensure best practices are followed for Salesforce Health Cloud implementations.

What You’ll Bring

• Bachelor's degree with major in Computers or Electronics.
• 10+ years’ of overall professional experience; with at least 5 years in a leadership role within a professional services firm.
• Proven experience as a Salesforce Health Cloud Architect, designing and implementing solutions for healthcare organizations.
• Strong understanding of the Salesforce platform, including platform configuration, Visual Force, Lightning, Workflows, Apex, and AppExchange.
• In‑depth knowledge of healthcare data models and HIPAA regulations.
• Proficiency in shaping, providing consulting, building & implementing solutions using Salesforce cloud offerings.
• Good understanding of DevOps as they apply to Salesforce, including various methodologies and tools such as Salesforce DX.
• Active Salesforce Certifications Architect is strongly preferred.
• Excellent communication and interpersonal skills.
• Willingness to travel to meet client needs.

Preferred Qualifications

• Salesforce certifications, such as Salesforce Certified Application Architect or Salesforce Certified System Architect.
• Proficiency in using MuleSoft and familiarity with other Salesforce cloud offerings like Sales, Service, Community, and Marketing Cloud.
• Working experience with Salesforce.com organization to leverage the ecosystem.
• The successful candidate will demonstrate a high level of motivation, excellent problem‑solving skills, a strong work ethic, and executive‑level presence and communication.

Perks & Benefits

ZS offers a comprehensive total rewards package including health and well‑being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empower you to thrive as an individual and global team member.

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel

Travel is a requirement at ZS for client‑facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

To complete your application

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. Candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find out more at www.zs.com.