Business & Technology Delivery Senior Manager

Accenture; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Accenture in Bengaluru is seeking a Business Architect with a minimum of 15 years of experience and proficiency in Microsoft Dynamics CRM Technical. This role involves leading current state assessments, identifying customer requirements, and developing business cases to create value for clients. The ideal candidate will collaborate with stakeholders, analyze business processes, and design innovative solutions aligned with client goals. The position requires exceptional problem-solving skills and the ability to influence key decisions across teams.

Qualifications

• Minimum 15 years of experience in relevant role.
• Proficiency in Microsoft Dynamics CRM Technical.
• Experience in stakeholder management and communication strategies.

Responsibilities

• Identify opportunities to deliver tangible business value.
• Translate business needs into technology-enabled solutions.
• Analyze and document business processes to identify areas for improvement.

Skills

Microsoft Dynamics CRM Technical

Business process modeling

Stakeholder management

Communication strategies

Education

15 years full time education

Job description

Project Role

Business Architect

Project Role Description

Identify opportunities to deliver tangible business value by assessing the current state, capturing high‑level requirements, and defining business solutions. Translate business needs into technology‑enabled solutions and operating models. Support transformation by developing business cases and guiding implementation of key initiatives.

Must Have Skills

Microsoft Dynamics CRM Technical

Good to Have Skills

NA

Experience

Minimum 15 years of experience.

Educational Qualification

15 years full time education.

Summary

As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high‑level customer requirements. Your typical day will involve collaborating with various stakeholders to understand their needs, analyzing existing processes, and designing innovative business solutions that align with the client’s strategic goals. You will also be responsible for developing comprehensive business cases that articulate the vision and the steps necessary to achieve it, ensuring that all proposed solutions are viable and beneficial to the organization.

Roles & Responsibilities

• Expected to be a Subject Matter Expert with deep knowledge and experience.
• Should have influencing and advisory skills.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Facilitate workshops and meetings to gather requirements and foster collaboration among stakeholders.
• Analyze and document business processes to identify areas for improvement and optimization.

Professional & Technical Skills

• Proficiency in Microsoft Dynamics CRM Technical.
• Strong understanding of business process modeling and analysis.
• Experience with stakeholder management and communication strategies.
• Ability to translate business requirements into technical specifications.
• Familiarity with project management methodologies and tools.

Additional Information

The candidate should have minimum 15 years of experience in Microsoft Dynamics CRM Technical.

A 15 years full time education is required.

This position is based at our Bengaluru office.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.