Senior Business Systems Analyst - AEM

164 UPS Logistics Private Limited; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

164 UPS Logistics Private Limited is seeking an AEM Agile Delivery Business Systems Analyst. This role will focus on coordinating Agile delivery and managing communication among stakeholders, ensuring business requirements are met efficiently.

The ideal candidate will have strong experience in Agile coordination and documentation skills, along with a solid understanding of digital platform initiatives. This permanent position offers an opportunity to work within a leading Fortune Global 500 organization.

Qualifications

• 5+ years of experience in business analysis or project coordination.
• Basic technical understanding of APIs and system dependencies.
• Strong follow-up discipline to drive closure on action items.

Responsibilities

• Lead Agile ceremonies and manage Azure DevOps boards.
• Gather and translate business requirements into user stories.
• Coordinate with business owners and development teams.

Skills

Agile delivery coordination

Business analysis

Project coordination

Stakeholder management

Documentation skills

Tools

Azure DevOps

Jira

Confluence

Microsoft Excel

Adobe Experience Manager

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Business System Analyst - AEM Role Summary

We are looking for an AEM Agile Delivery Business Systems Analyst who can support Agile delivery, business analysis, project coordination, stakeholder communication, documentation, and cross‑team execution for AEM and digital platform initiatives. This role will act as a bridge between business stakeholders, development teams, QA, vendors, InfoSec, compliance, and leadership to ensure requirements are clearly captured, delivery is tracked, and work progresses without delays.

Key Responsibilities

• Lead Agile ceremonies including daily scrums, backlog grooming, sprint planning, and delivery follow‑ups.
• Manage Azure DevOps boards, user stories, tasks, defects, risks, dependencies, and sprint artifacts.
• Gather business requirements and translate them into user stories, acceptance criteria, functional specifications, and process flows.
• Coordinate with business owners, developers, QA teams, vendors, API teams, UX, InfoSec, and compliance teams.
• Track milestones, blockers, risks, dependencies, action items, and deliverables until closure.
• Facilitate meetings, prepare agendas, capture meeting notes, document decisions, and follow up on open items.
• Support UAT coordination and validate delivered solutions against business requirements.
• Ensure required project artifacts are created and maintained, including scope documents, API specifications, architecture diagrams, requirements documents, and status reports.
• Support vendor coordination, vulnerability remediation tracking, risk assessments, and compliance‑related follow‑ups.
• Maintain clear documentation in Azure DevOps, SharePoint, Confluence, or similar tools.
• Prepare project status updates for leadership covering progress, risks, blockers, and next steps.

Required Skills

• Strong experience in Agile delivery coordination, business analysis, or project coordination.
• Hands‑on experience with Azure DevOps or similar Agile tracking tools.
• Ability to write clear user stories, acceptance criteria, functional specifications, and meeting summaries.
• Strong stakeholder management and communication skills.
• Ability to coordinate across business, development, QA, vendor, security, and compliance teams.
• Strong follow‑up discipline with the ability to drive action items to closure.
• Ability to manage multiple parallel workstreams.
• Basic technical understanding of APIs, integrations, CMS platforms, and system dependencies.
• Strong documentation, organization, planning, and reporting skills.

Preferred Skills

• Experience working on Adobe Experience Manager projects.
• Understanding of AEM Sites, Assets, Forms, workflows, components, templates, publishing, and content authoring.
• Experience with SaaS platforms, vendor coordination, InfoSec reviews, and compliance tracking.
• Familiarity with PI planning, release governance, UAT, and enterprise delivery processes.
• Experience working with distributed or global teams.
• Experience 5+ years of experience in business analysis, Agile delivery coordination, project coordination, or digital project delivery.
• 2+ years of experience in CMS, AEM, MarTech, SaaS, or enterprise web platform projects preferred.

Key Tools

• Azure DevOps
• Jira / Confluence / SharePoint
• Microsoft Excel / PowerPoint
• Miro / Visio / Lucidchart / Figma
• Adobe Experience Manager

Employment Type

Permanent

EEO Statement

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.