Business Support Management - Expense Management Team Member

Testing Site - JPMC; Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Job summary

JPMorgan Chase in Mumbai is seeking a Team Member for Business Support Management to partner with the Business and provide essential support services across global trading and investment banking operations. Responsibilities include managing expense processes, policy compliance, travel and entertainment claims, and supporting access recertification and change management.

You will also coordinate space planning, moves, and business continuity.

Qualifications

• Strong written and verbal communication skills.
• Ability to review data in compliance with policies and procedures.
• Proficiency in MS Office with advanced Excel and data management.
• Strong client service orientation with responsive handling of issues.
• Self-starting and able to work independently or in a team.
• Capable of multitasking and managing a demanding workload.
• Analytical problem solving and process improvement mindset.

Responsibilities

• Expense management review and creation per firm policies with CIB procedures.
• Manage Travel & Entertainment expense claims via Concur/Yonyou per policies.
• Identify unusual transactions and escalate through proper channels.
• Ensure timely issue resolution and effective escalation with stakeholders.
• Take on additional responsibilities and drive growth for the organization.
• Collaborate with global counterparts to share best practices and drive initiatives.
• Continuously suggest process improvements to enhance efficiency.
• Participate in projects and provide SME guidance to the team.
• Mentor teammates and foster a learning, growth oriented environment.

Skills

Strong communication

Data review

Advanced Excel

Client service

Self-starter

Multi-tasking

Analytical thinking

Education

Bachelor’s degree or equivalent experience

Tools

MS Office

Concur/Yonyou

Job description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in our team to partner with the Business to provide a comprehensive view.

As a Team Member in our Business Support Management position, you will be integral to providing essential support services to JPMorgan's global trading and investment banking operations. Your responsibilities will include managing expense processes in line with the firm's Expense Policy, facilitating business change management by overseeing technology provisions and employee transitions, and supporting recertification processes for access management. Additionally, you will centralize resource management efforts, focusing on talent development and evaluation, while also coordinating various administrative functions such as space planning, move management, and business continuity.

Job responsibilities

• Focus is primarily on the Expense Management responsibilities of reviewing & creating the expenses as per Firm-wide expense policies and procedures in conjunction with CIB Expense Process & Exception Procedures.
• Manage Travel & Entertainment expense claims for employees through the firm's expense management infrastructure (Concur/Yonyou) in accordance with expense policies and procedures.
• Identify and highlight unusual or questionable transactions via the right channels to strengthen the control framework and ensure policy compliance.
• Ensure timely resolution of issues and risks through effective escalation management, maintaining open lines of communication with all stakeholders.
• Proactively take on additional responsibilities, demonstrating a strong commitment to the growth and success of the organization.
• Collaborate with global counterparts to share best practices, identify areas of synergy, and drive global initiatives.
• Continuously evaluate and suggest process improvement ideas to optimize efficiency and effectiveness across the organization.
• Participate in projects and initiatives as needed, contributing to the overall success of the business.
• Act as a subject matter expert and provide guidance and mentorship to the team, fostering an environment of continuous learning and professional growth.

Required qualifications, capabilities, and skills:

• Strong communication skills, both verbal and written – ability to articulate clearly, logically and concisely, including handling of challenging conversations with regards to policy and procedures.
• Ability to review data efficientlyin compliance with the policy and procedures with data and with an appreciation of the importance of process and a robust control framework.
• Technical Proficiency across MS Office with advanced excel / data management
• Strong sense of client serviceand responsiveness coupled with judgment to show urgency when immediate follow up/ escalation is required.
• Self-starter,work independently whilst also operating effectively in a team based environment.
• Capable of multi-taskingand managinga demanding workload.
• Analyze and problem solve.

Preferred qualifications, capabilities, and skills:

• Bachelor’s degree (or equivalent experience)
• Demonstrated ability to work as team player, and to develop alternative solutions to complex problems
• Detail oriented with strong organizational skills;ability to manage multiple tasks simultaneously and prioritize work efforts.

Comprehensive training will be provided on the Business Support Management responsibilities, infrastructure and policies. On an ongoing basis, a flexible and adaptable approach to the role will be required as the operations hub is established and built-out.

Location: L&T Business Park, Mumbai