Business Process Manager-HO & SUPPORT-Processes

Kotak Mahindra Bank; Mumbai; On-site; INR 400,000 - 500,000; Full time

Job summary

Kotak Mahindra Bank in Mumbai seeks a Team Member – RL PROCESS to author detailed processes after changes in regulation, product, or systems, and to ensure timely releases with stakeholders.

You must have strong communication, solid knowledge of branch banking operations, and familiarity with deceased claim processes. The role focuses on process revision, SME recommendations, and timely completion of tasks.

Qualifications

• Excellent written and oral communication skills.
• In-depth knowledge about Branch Banking Products, Operations and Processes.
• Knowledge about Deceased claim related process is mandatory.
• Summary recommendations from SMEs for process improvements and other findings.
• Proactive mindset for business process re-engineering perspective.
• Aware of competitive practices and market trends.
• Knowledge of Regulatory Guidelines.
• Ability to work independently and close tasks on time.
• Strong written and spoken communication skills.
• Assertive and proactive follow-up to complete tasks.

Responsibilities

• Write detailed processes based on changes in regulation, product, and system, post risk analysis.
• Liaise with Compliance, Risk, Product, Legal, OPS to gather information.
• Identify existing processes for revision / updation.
• Provide tailor-made solutions to Branches for business requirements.
• Provide assistance to product / operations / management.
• Ensure customer requests for deceased claim settlement are closed within defined TAT.
• Route any process / policies affecting Retail Liabilities customers through the team.
• Handle query desk for quick resolution of channel queries.

Skills

Communication skills

Branch banking knowledge

Regulatory guidelines

Deceased claim process

Process improvement

Analytical skills

Independent worker

Stakeholder liaison

Job description

Position Title - Team Member – RL PROCESS Team Department Retail Liabilities – Process Unit Location Mumbai Number of Positions 1 Reporting Relationships Process Manager Position Grade M4/M5

Job Role

• Writing detailed comprehensive processes basis changes in regulation, product, system etc post analyzing risks and responsibilities from all perspectives & ensuring timely release of the same by liaising with respective stakeholders.
• Liaisoning with stakeholders like Compliance / Risk / Product / Legal / OPS etc. to gather information.
• Identification of existing processes for revision / updation.
• Providing tailor made solutions to Branches for specific business requirements.
• Provide assistance to product / operations /management.
• The team member will be responsible for ensuring that customer requests for deceased claim settlement are closed within defined TAT of Bank
• Any process / policies affecting Retail Liabilities customers will have to be routed through this Team.
• Handling query desk for quick resolution of queries / clarifications raised by channel

Job Requirements

• Excellent written and oral communication skills
• In depth knowledge about Branch Banking Products, Operations and Processes
• Knowledge about Deceased claim related process is mandatory
• Summary recommendations from SMEs for process improvements and other findings
• Should be able to think proactively for process changes from Business Process Re-engineering perspective
• Should be aware of competitive practices.
• Knowledge of Regulatory Guidelines
• Ability to work and close tasks independently
• Strong spoken and written Communication skills
• Assertive attitude
• Good analytical skills & eye for details
• Keen eye for market intelligence and competition.
• Strong follow up ability & keenness to complete tasks 14. a