Business Process Designer

Accenture in India; Maharashtra; On-site; INR 1,500,000 - 3,000,000; Full time

Job summary

Accenture in India is seeking a seasoned Business Process Designer to analyze and optimize workflows within Microsoft Dynamics CRM. The role involves collaborating with business users to gather comprehensive requirements and create precise use cases, while designing ongoing monitoring and feedback loops to refine processes.

The candidate should have 8+ years of experience in Microsoft Dynamics CRM Technical, with strong BPM modeling skills and a proven ability to translate business needs into

Qualifications

• Proficiency in Microsoft Dynamics CRM Technical.
• Strong understanding of business process modeling and workflow design.
• Experience with requirements gathering and translating business needs into technical specifications.
• Ability to design and implement continuous monitoring systems for process performance.
• Skilled in collaborating with cross-functional teams to drive process optimization.
• Familiarity with tools and techniques for process analysis and improvement.

Responsibilities

• Serve as SME for business process design and CRM workflow optimization across teams.
• Collaborate with stakeholders to define detailed product requirements and use cases.
• Lead process improvement initiatives and drive adoption across multiple teams.
• Provide guidance and mentorship to junior team members on BPM and CRM topics.
• Facilitate cross-functional communication between business users and technical teams.
• Identify inefficiencies, propose solutions, and track impact of implemented changes.

Skills

Microsoft Dynamics CRM Technical

Education

15 years full time education

Job description

Project Role

Business Process Designer

Project Role Description

Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time.

Must have skills

Microsoft Dynamics CRM Technical

Good to have skills

NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification

15 years full time education

Summary

As a Business Process Designer, a typical day involves analyzing current workflows to identify areas where improvements can be made. This role requires developing and refining processes to enhance overall efficiency and effectiveness. The individual collaborates closely with various business users to gather detailed requirements and create comprehensive use cases. Additionally, the role includes designing mechanisms for continuous monitoring and feedback collection, enabling ongoing process refinement and adaptation to changing business needs. The position demands a proactive approach to understanding operational challenges and delivering innovative solutions that support organizational goals.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Lead efforts to identify process inefficiencies and develop strategies to address them.
• Facilitate communication between technical and business stakeholders to ensure alignment on process improvements.
• Support junior team members by providing guidance and sharing best practices.

Professional & Technical Skills

• Must To Have Skills: Proficiency in Microsoft Dynamics CRM Technical.
• Strong understanding of business process modeling and workflow design.
• Experience with requirements gathering and translating business needs into technical specifications.
• Ability to design and implement continuous monitoring systems for process performance.
• Skilled in collaborating with cross-functional teams to drive process optimization.
• Familiarity with tools and techniques for process analysis and improvement.

Additional Information

• The candidate should have minimum 8 years of experience in Microsoft Dynamics CRM Technical.
• This position is based at our PDC3B - SEZ location.
• A 15 years full time education is required.