Business Process Designer

Accenture; Kolkata District; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

Accenture in Kolkata seeks a Business Process Designer to analyze, develop, and optimize workflows within the Microsoft Dynamics CRM environment. You will identify inefficiencies, gather requirements from business users, and design ongoing monitoring to refine processes over time.

The role requires deep process design experience, exceptional analytical skills, and the ability to influence across teams. A 15-year full-time education and 15 years of CRM technical experience are expected.

Qualifications

• Minimum 15 years of experience with Microsoft Dynamics CRM Technical.
• Strong analytical skills to analyze workflows and identify improvements.
• Experience in designing and optimizing end-to-end business processes and workflows.

Responsibilities

• Analyze, design and optimize business workflows to improve efficiency.
• Collaborate with business users to capture detailed product requirements and use cases.
• Develop and maintain monitoring/feedback mechanisms for continuous process refinement.
• Lead workshops, influence stakeholders and document process improvements.
• Ensure solutions align with business objectives and are deliverable within timelines.

Skills

Microsoft Dynamics CRM

Education

15 years education

Job description

Project Role: Business Process Designer

Project Role Description: Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time.

Must have skills: Microsoft Dynamics CRM Technical

Good to have skills: NA

Minimum 15 year(s) of experience is required

Educational Qualification: 15 years full time education

Summary: As a Business Process Designer, you will engage in a dynamic environment where your primary focus will be on analyzing, developing, and enhancing workflows. A typical day involves collaborating with various business users to identify inefficiencies in existing processes, proposing innovative solutions to optimize effectiveness, and designing continuous monitoring systems to refine processes over time. Your role will require you to gather detailed product requirements and use cases, ensuring that the workflows align with the overall business objectives and contribute to improved operational efficiency.

Roles Responsibilities:

• Expected to be a Subject Matter Expert with deep knowledge and experience.
• Should have influencing and advisory skills.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Facilitate workshops and meetings to gather insights and feedback from stakeholders.
• Develop comprehensive documentation to support process improvements and ensure clarity across teams. Professional Technical Skills:Must To Have Skills:Proficiency in Microsoft Dynamics CRM Technical.
• Strong analytical skills to assess and improve business processes.
• Experience in workflow design and optimization techniques.
• Ability to communicate effectively with diverse teams and stakeholders.
• Familiarity with project management methodologies to ensure timely delivery of solutions.

Additional Information:

• The candidate should have minimum 15 years of experience in Microsoft Dynamics CRM Technical.
• This position is based at our Kolkata office.
• A 15 years full time education is required.
  Qualification15 years full time education