Business Process Designer

Accenture PLC; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Accenture PLC in Bengaluru (and Gurgaon) seeks a Business Process Designer to analyze, design, and optimize hospitality-related workflows. You will collaborate with business users to define requirements and drive continuous process improvement, ensuring smooth change adoption across programs.

The role requires a minimum of 4 years of relevant experience and a strong background in hotel and lodging processes, with excellent English communication and cross-functional coordination.

Qualifications

• Must have hospitality experience or exposure to hotel, lodging, hospitality, aviation or travel industry projects.
• Strong collaboration and stakeholder management skills across global teams.
• Excellent English communication, both spoken and written.

Responsibilities

• Engage with target stakeholders to prepare for changes and build trust.
• Serve as primary liaison with SME/leaders/other teams to facilitate change.
• Manage change efforts, identify risks, resolve issues, and hold stakeholders accountable.

Skills

Hotel and Lodging

Education

15 years full time education

Job description

Project Role : Business Process Designer

Project Role Description : Analyzes, develops, and improves workflows. Identifies inefficiencies in existing processes and proposes solutions to optimize effectiveness. Collaborates with business users to identify and define detailed product requirements and use cases. Design continuous monitoring and feedback collection to help them refine processes over time.

Must have skills : Hotel and Lodging

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

Roles & Responsibilities

1. Engage with your target stakeholders – build rapport and trust as you prepare them for the upcoming change
2. Primary go-to-person for your target stakeholders with the goal to make the change frictionless for them – be their liaison with other subject matter experts / leaders / other teams across the program
3. Manage the change working closely with your target stakeholders – enabling & guiding them, managing the risks, helping resolve issues, and holding them accountable for their assigned tasks

Key responsibilities include

1. Enable users with the understanding of the relevant tools and processes
2. Assist users in timely completion of the required change management tasks
3. Review and ensure accuracy and quality of the change tasks
4. Triage process and/or system issues and seek additional help promptly
5. Monitor & report the health of the change and escalat when needed
6. Analyze repeat questions, issues, learnings, and suggest best practices
7. Contribute to continuous improvement of the processes, knowledge & tools

Professional & Technical Skills

Must have

1. Hospitality skills – Hands on / process / functional knowledge by virtue of either having worked at a hotel / hospitality / aviation / travel company or worked on a project in any of such industry sub-segments – Minimum 2 years
2. Collaboration skills – Excellent project management & coordination skills – demonstrated experience working directly with external & internal global stakeholders
3. Communication skills – Excellent spoken & written proficiency in English language – demonstrated experience working directly with external & internal global stakeholders

Nice to have

1. Experience with any application transformation project as a business analyst / developer / tester / any role
2. Should have (any one):
3. Data skills – hands-on experience working on any data skill in migration / transformation related project – Minimum 2 years
4. Analysis / Functional skills – relevant, strong, direct working experience with clients as a functional consultant / business analyst / systems analyst – Minimum 2 years
5. Change management – experience of directly managing / being deeply engaged in any major business transformation program – Minimum 2 years

Additional Information

1. Should have a minimum of overall 4 years of relevant profession experience
2. Should have 15 years of full-time education
3. Location: Bangalore (primary), Gurgaon (secondary)

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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