Business Process Consultant

Input Zero Technologies Pvt. Ltd.; Bengaluru; On-site; USD 6,816 - 11,360; Full time

Job summary

An established industry player is seeking a skilled consultant to lead best practices in IT Service Management and Human Resource Service Delivery. This role involves collaborating with clients to understand their needs, conducting gap analyses, and implementing ServiceNow solutions. With a focus on customer success and teamwork, you'll prepare documentation and facilitate workshops to showcase platform capabilities. If you have a passion for consulting and a strong background in ServiceNow, this is an exciting opportunity to make a significant impact in the IT consulting space.

Qualifications

• 5-6 years of consulting experience in ServiceNow ITSM and ITBM modules.
• Strong facilitation and presentation skills tailored to customer needs.

Responsibilities

• Provide leadership on best practices in ITSM, CSM, and HRSD.
• Assist in designing and implementing ServiceNow solutions.

Skills

Consulting

ServiceNow ITSM

ServiceNow ITBM

Facilitation

Presentation Skills

Teamwork

Education

Graduate in Business or Information Technology

Tools

ServiceNow

Job description

Direct message the job poster from Input Zero Technologies Pvt. Ltd.

Building IZT | TA | HRBP | Campus | Product | D&I | Services | Leadership Hiring | Talent & Market Mapping | AI Hiring | HR Ops | L&D | Ex-Draup-Belong

Responsibilities

• Working with clients and providing leadership on best practices in areas such as IT Service Management (ITSM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD), Project and Portfolio Management (PPM), and ITBM.
• Understanding and being able to utilize ServiceNow methodologies, collateral, and accelerators.
• Gathering and understanding requirements from clients including AS-IS process and proposing ServiceNow best practices and documenting the To-Be process.
• Conducting gap analysis and assessments to identify the delta between ServiceNow and current processes.
• Assisting with the design, development, and implementation of ServiceNow solutions.
• Managing and communicating process and business requirements to the delivery team as a bridge to ensure that the proposed solutions meet the customer's expectations.
• Preparing for and facilitating workshop sessions including demonstrating ServiceNow platform capabilities.
• Creating requirements stories, process documentation, and training guides.
• Participating in project team collaboration sessions with PM, Solution Architects, and Technical Consultants.
• Providing support for existing ServiceNow solutions and recommending opportunities for enhancements.

Qualifications

• Graduate from Business or Information Technology or relevant stream.
• 5 to 6 years of experience in consulting in ServiceNow ITSM and ITBM modules.
• Superior facilitation and presentation techniques – able to create presentations as per customer needs.
• Able to carve out customer success matrix.
• Flexible to work on multiple opportunities/projects at the same time.
• Strong teamwork skills.

Fluency in English is a mandatory requirement for this role, as it involves regular engagement with English-speaking stakeholders. Given the extensive volume of interactions with these stakeholders, restructuring the company's operations to circumvent this necessity is not feasible.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Consulting and Information Technology

Industries

IT Services and IT Consulting