Business Process Associate

ChargePoint; India; On-site; INR 600,000 - 900,000; Full time

Job summary

ChargePoint in Chennai, India seeks an Operations/Order Management specialist to handle quotes, POs, invoicing, and asset transfers across US and EU hours. You will coordinate across Finance, Legal, Sales, and Customer Success to ensure SLAs are met and orders proceed smoothly.

The role requires 0–2 years of related experience, a Bachelor's degree, and strong English communication. Night shifts may be required to support international business hours.

Qualifications

• 0–2 years of experience in order management, operations, customer support, or related field.
• Bachelor's degree in any discipline (e.g., B.Com, BBA) or equivalent experience.
• Excellent written and verbal communication skills in English.
• Strong attention to detail with ability to spot errors and inconsistencies.
• Ability to multitask and prioritize in a fast-paced environment.
• Willingness to work night shifts to support US and EU business hours.
• Basic proficiency in MS Office and familiarity with Slack, Google Workspace.

Responsibilities

• Prepare accurate quotes for US and EU regions with pricing, currency, and tax considerations.
• Validate customer POs against quotes for accuracy in descriptions, quantities, pricing, and delivery.
• Process orders and coordinate with Billing to ensure accurate invoicing.
• Manage end-to-end asset transfer requests for CPaaS and standard assets with compliant documentation.
• Analyze complex transfer scenarios and route for approvals when needed.
• Identify fraudulent or incomplete asset transfers by verifying identities and station data.
• Triage incoming requests via distribution lists, inboxes, and Slack while meeting SLAs.
• Collaborate with Sales, Legal, Finance, and Customer Success to resolve blockers.
• Maintain detailed quote logs and provide status updates to drive conversion.

Skills

Quote processing

PO validation

Order processing

Asset transfer

Fraud prevention

Stakeholder coordination

SLA management

Cross-functional collaboration

Quote logging

Education

Bachelor's degree

Tools

MS Office

Slack

Google Workspace

Salesforce

NetSuite

Job description

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Operations Manager / Team Lead

What You Will Be Doing

In this individual contributor role, you will manage high-volume transactional workflows including quoting, purchase order validation, billing coordination, and asset transfers across different international time zones (US and EU business hours). Your day-to-day will involve scrutinizing complex transfer agreements, flagging discrepancies, and acting as a primary operational liaison via shared inboxes and internal channels. Success in this position requires meticulous attention to detail, a process-oriented mindset, and the ability to triage and resolve issues collaboratively to maintain our service level agreements (SLAs).

What You Will Bring to ChargePoint

• Prepareaccurate and timely quotes for customers in the US and EU regions, applying appropriate pricing, currency, and regional tax/VAT requirements for spare parts and warranty renewals.
• Validatecustomer Purchase Orders (POs) against agreed quotes, ensuring accuracy in item descriptions, quantities, pricing, and delivery details.
• Processorders promptly within our systems and coordinate with the Billing team to guarantee accurate and on-schedule invoicing.
• Manageend-to-end asset transfer requests for CPaaS (Charging-as-a-Service) and standard assets, ensuring all documentation is legally executed and meets compliance standards.
• Analyzecomplex transfer scenarios, including 3rd-party involvements and unavailable sellers, by applying elevated scrutiny and routing for appropriate approvals.
• Identifyand prevent fraudulent or incomplete asset transfers by rigorously verifying buyer/seller identities and matching station details to ChargePoint records.
• Triageand manage incoming requests via team distribution lists, shared inboxes, and Slack channels, strictly adhering to established SLAs.
• Collaboratecross-functionally with Sales, Legal, Finance, and Customer Success to resolve complex order blockers and escape issues as necessary.
• Maintaindetailed quote logs, follow up on pending or expiring quotes to drive conversion, and provide consistent status updates on open cases.

Requirements

• 0–2 years of experience in order management, operations, customer support, or a related field (fresh graduates are welcome to apply).
• Bachelor's degree in any discipline (e.g., B.Com, BBA) or equivalent experience.
• Excellent written and verbal communication skills in English, with the ability to articulate clearly in professional emails and cross-functional discussions.
• Strong attention to detail with a proven ability to spot errors, inconsistencies, and discrepancies in financial or legal documents.
• Ability to multitask and effectively prioritize workflows in a fast-paced environment under pressure.
• Willingness and ability to work night shifts to support US and EU business hours.
• Basic proficiency in MS Office (Outlook, Excel, Word) and familiarity with modern productivity tools (Slack, Google Workspace).

Preferred Qualifications

• Prior exposure to order management systems, ERP tools, or CRM platforms such as Salesforce or NetSuite.
• Understanding of commercial terms, including net payment terms, purchase orders, and invoicing processes.
• Experience operating within a global operations or shared services environment.
• Familiarity with DocuSign or other e-signature and document management platforms.

Location

Chennai, India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process.

ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.

If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at [e-mail].