Business Operations Support Associate

Crowe Capabilities Center – India; Dadri; On-site; INR 400,000 - 700,000; Full time

Job summary

Crowe Capability Center – India seeks a Business Operations Support Associate to enable efficient processes across the project lifecycle. You will support proposal, billing coordination, contract support, and data maintenance while collaborating with global teams.

You will manage data across D365, Workday, Icertis, and SharePoint, coordinate client-service logistics, and help prepare presentations and invoices. A 1–3 year background in operations and strong Excel/PowerPoint skills are expected.

Qualifications

• Bachelor’s degree required (BBA, B.Com or equivalent). MBA/MCOM preferred.
• 1–3 years in business operations, admin support, or shared services.
• Advanced proficiency in Excel (pivot tables, lookups, formulas).
• Strong PowerPoint for exec/client presentations; proficiency with Outlook/Word.
• Excellent written and verbal communication; highly organized and deadline-driven.
• Willingness to learn complex systems and improve processes, including AI tools.

Responsibilities

• Provide operational support across the project or engagement lifecycle, including proposal support, billing coordination, contract support, and data maintenance.
• Maintain data accuracy and integrity across internal systems (e.g., D365, Workday, Icertis, SharePoint), supporting reporting and compliance needs.
• Coordinate administrative support for client service teams, including scheduling, meeting logistics, and document preparation.
• Collaborate with internal teams and stakeholders to resolve operational issues, track deliverables, and ensure timely execution of tasks.
• Follow firm policies and risk protocols, escalating gaps in documentation, systems, or compliance when necessary.
• Support the development and editing of client-facing materials, including presentations, reports, and invoices.

Skills

Excel

PowerPoint

Outlook

Word

Data analysis

Communication

Education

Bachelor's degree

MBA / MCOM preferred

Tools

D365

Workday

Icertis

SharePoint

Job description

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

Job Profile Summary

The Business Operations Support Associate supports a variety of daily tasks across the business unit, with a focus on enabling processes with speed and accuracy which will enable BU partners to focus efforts on the market.

This role is part of Crowe Capability Center – India and provides business operations and administrative support to global business units. The Associate supports end‑to‑end engagement and project lifecycle activities while working closely with stakeholders across regions and time zones.

Job Description

Key Responsibilities:

• Provide operational support across the project or engagement lifecycle, including proposal support, billing coordination, contract support, and data maintenance.
• Maintain data accuracy and integrity across internal systems (e.g., D365, Workday, Icertis, SharePoint), supporting reporting and compliance needs.
• Coordinate administrative support for client service teams, including scheduling, meeting logistics, and document preparation.
• Collaborate with internal teams and stakeholders to resolve operational issues, track deliverables, and ensure timely execution of tasks.
• Follow firm policies and risk protocols, escalating gaps in documentation, systems, or compliance when necessary.
• Support the development and editing of client-facing materials, including presentations, reports, and invoices.

Qualifications:

• Education: Bachelor’s degree required – BBA, B.Com or equivalent Indian or international degree. MBA / MCOM preferred.
• Experience: 1–3 years of experience in business operations, administrative support, or shared services, preferably within a professional‑services, consulting, or GCC environment.
• Technical skills:
• Advanced proficiency in Microsoft Excel (pivot tables, lookups, formulas, data analysis).
• Strong working knowledge of Microsoft PowerPoint for executive and client presentations.
• Proficiency with Microsoft Outlook, Word, and enterprise systems.
• Strong written and verbal communication skills, with the ability to work effectively across cultures and geographies.
• Highly organized and able to manage multiple priorities under deadlines.
• Demonstrated ability to handle confidential information and work in fast-paced, deadline-driven environments.
• Self-motivated, detail-oriented, and adaptable, with a willingness to learn complex systems and improve processes.
• Ability to utilize Artificial Intelligence tools such as Chat GPT available within firm and enhance efficiency in the business processes.

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:

At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:

Crowe Capability Center – India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role’s responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.