Agentic Business Process Analyst

Crowe; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Crowe in India is seeking an Agentic Business Process Analyst for its Microsoft Consulting Practice. You will diagnose problems, redesign processes, and guide clients from legacy workflows to intelligent, agent-enabled operations.

You will bridge business and technology, collaborate with engineers and client teams, and help upskill Crowe consultants toward AI-enabled transformation with a concrete focus on measurable business value.

Qualifications

• 6+ years of experience in business analysis, consulting, or transformation roles.
• Experience mapping, analyzing, and redesigning business processes.
• Experience with enterprise tech implementations, preferably Dynamics 365, CRM/ERP, Power Platform.
• Ability to facilitate workshops with business users, technical teams and stakeholders.
• Understanding of process metrics, KPIs, adoption measures.
• Ability to write functional requirements, user stories, flows, and executive recommendations.
• Comfort collaborating with AI, automation, data, and system design teams.
• Ability to mentor other consultants.

Responsibilities

• Lead discovery sessions to understand goals, pain points, process gaps, and data issues.
• Map end-to-end business processes including inputs, outputs, roles, and handoffs.
• Diagnose root causes across people, process, data, and technology.
• Identify opportunities for AI, automation, and workflow orchestration.
• Translate process opportunities into solution designs, specifications, and roadmaps.
• Define business value measures for agentic solutions.
• Support workshops, demos, and change management conversations.
• Create playbooks and training materials for adoption.
• Coach consultants on diagnostic, value-led transformation.

Skills

Process mapping

Business process redesign

Stakeholder facilitation

Requirements writing

AI/Automation awareness

Problem solving

Education

Bachelor's degree in a related field

Tools

Microsoft Dynamics 365

Power Platform

CRM systems

ERP systems

Data platforms

Job description

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description

Role overview

Crowe's Microsoft Consulting Practice is hiring an Agentic Business Process Analyst to help clients rethink how work gets done in the AI era. This is not a traditional business analyst role focused only on documenting requirements, writing user stories, or mapping current-state processes. This role is for someone who can diagnose business problems, understand root causes, redesign processes, and identify where AI agents, automation, data, and human judgment should come together.

The ideal candidate is deeply functional, process-oriented, and comfortable enough with technology to work side by side with engineers, architects, and client IT teams. This person should be able to bridge business and technology, helping clients move from legacy workflows to intelligent, agent-enabled processes.

This role also has an internal transformation mandate. The person will help upskill Crowe Consulting teams that may be used to traditional ERP, CRM, or business application delivery. They will help consultants develop a more modern mindset: start with problems, then processes, then technology.

What you will do

• Lead discovery sessions with clients to understand business goals, pain points, process breakdowns, data issues, user needs, controls, and operating constraints.
• Map end-to-end business processes, including inputs, outputs, roles, systems, decisions, handoffs, exceptions, controls, and performance measures.
• Diagnose root causes across people, process, data, and technology before recommending solutions.
• Identify opportunities for AI assistance, agentic augmentation, workflow orchestration, automation, knowledge retrieval, decision support, and process improvement.
• Partner with technical architects and engineers to translate process opportunities into solution designs, prototypes, functional specifications, user stories, and delivery roadmaps.
• Define business value measures for agentic solutions, such as time saved, cycle time reduction, first-time-right rate, SLA performance, adoption, override rate, CSAT, cost per transaction, revenue lift, and compliance improvement.
• Help clients decide where humans should stay in control, where AI should assist, and where agents can safely orchestrate or automate work.
• Support workshops, demos, process redesign sessions, executive presentations, and change management conversations.
• Create reusable playbooks, templates, process models, and training materials to help Crowe teams adopt an agentic business analysis approach.
• Coach Crowe consultants on how to move beyond legacy requirements gathering into diagnostic, value-led, AI-enabled transformation work.

What success looks like

• You can walk into a messy client process and make sense of it quickly.
• You can separate symptoms from root causes.
• You know when the right answer is process redesign, data cleanup, integration, training, governance, automation, or AI.
• You can help clients and internal teams understand what agents should do, what humans should do, and how to measure whether the new process is better.
• You make technical teams sharper by giving them better process context, and you make business teams more confident by helping them understand what technology can realistically do.

Required experience

• 6 or more years of experience as a business analyst, functional consultant, process consultant, product owner, transformation consultant, or similar role.
• Strong experience mapping, analyzing, and redesigning business processes.
• Experience working on enterprise technology implementations, preferably involving Microsoft Dynamics 365, CRM, ERP, Power Platform, data platforms, workflow automation, or related business applications.
• Ability to facilitate workshops with business users, technical teams, and senior stakeholders.
• Strong understanding of process metrics, business value measurement, operational KPIs, and adoption measures.
• Ability to write clear functional requirements, user stories, process flows, acceptance criteria, solution narratives, and executive-ready recommendations.
• Comfort working with technical teams on AI, automation, data, integration, and system design topics.
• Ability to mentor other consultants and help teams adopt new ways of working.

Preferred experience

• Experience with Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, Project Operations, Finance, or Supply Chain.
• Experience with Power Platform, Copilot Studio, process mining, business process catalogs, customer journey mapping, service design, or operating model transformation.
• Experience identifying AI use cases, automation candidates, decision support opportunities, or agentic process patterns.
• Experience in consulting or professional services.
• Exposure to responsible AI, governance, risk, compliance, controls, or regulated industry environments.

Mindset we need

This person should not be a note-taker or requirements scribe. They should be a transformation-oriented business analyst who can challenge assumptions, ask better questions, and guide clients toward the right solution.

They should be able to say, The issue is not that you need a chatbot. The issue is that your agents do not have customer history, your systems are disconnected, and your routing rules are inconsistent. That is the mindset Crowe needs to scale.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits

At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow

We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe

Crowe Capability Center - India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role's responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination.