Business Operations Manager - Telco

One97 Communications Limited; Mumbai; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

One97 Communications Limited in Mumbai seeks a Business Operations Manager to drive end-to-end operations for our Telecom VAS business, coordinating with cross-functional teams and telecom operators to ensure seamless service delivery. You will own operations, manage operator onboarding and launches, monitor KPIs, and provide actionable insights to leadership while upholding SLAs and governance frameworks.

The ideal candidate has 7+ years in Telecom VAS or related fields, with strong stakeholder

Qualifications

• Bachelor's degree in Business, Engineering, Telecommunications, or a related field.
• 7+ years of overall experience with at least 3 years in Telecom VAS, Operations, or Account Management.
• Proven experience in managing telecom operator relationships and business operations.
• Strong understanding of Telecom VAS (CRBT, Digital Content, Subscriptions, or related products).
• Experience coordinating with multiple stakeholders in a fast-paced environment.

Responsibilities

• Own and manage end-to-end business operations for Telecom VAS products and services.
• Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.
• Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.
• Monitor operational performance, identify issues proactively, and drive timely resolution.
• Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.
• Manage operator onboarding, service launches, and ongoing operational requirements.
• Track business KPIs, prepare operational reports, and provide actionable insights to leadership.
• Drive process improvements to enhance operational efficiency and customer experience.
• Ensure adherence to SLAs, governance frameworks, and business commitments.
• Support revenue growth initiatives by working closely with business and partnership teams.

Skills

Operations Management

VAS Domain Knowledge

Stakeholder Management

Account Management

Service Delivery

Analytical Thinking

Cross-functional Collaboration

Reporting

Communication

Education

Bachelor's degree in Business/Engineering/Telecommunications

Job description

We are seeking a Business Operations Manager to drive end-to-end operations for our Telecom Value-Added Services (VAS) business. The role will be responsible for ensuring seamless execution of telecom operations, managing operator relationships, coordinating with cross-functional teams, and driving operational excellence across business initiatives.

Key Responsibilities

• Own and manage end-to-end business operations for Telecom VAS products and services.
• Act as the primary point of contact for telecom operator partners and ensure smooth execution of day-to-day operations.
• Build and maintain strong relationships with key stakeholders across telecom operators and internal teams.
• Monitor operational performance, identify issues proactively, and drive timely resolution.
• Coordinate with Product, Technology, Content, Finance, and other cross-functional teams to ensure seamless service delivery.
• Manage operator onboarding, service launches, and ongoing operational requirements.
• Track business KPIs, prepare operational reports, and provide actionable insights to leadership.
• Drive process improvements to enhance operational efficiency and customer experience.
• Ensure adherence to SLAs, governance frameworks, and business commitments.
• Support revenue growth initiatives by working closely with business and partnership teams.

Qualifications & Experience

• Bachelor's degree in Business, Engineering, Telecommunications, or a related field.
• 7+ years of overall experience with at least 3 years of relevant experience in Telecom VAS, Telecom Operations, Business Operations, or Account Management.
• Proven experience in managing telecom operator relationships and business operations.
• Strong understanding of Telecom Value-Added Services (CRBT, Digital Content, Subscription Services, or related telecom products).
• Experience working with multiple stakeholders in a fast-paced business environment.

Required Skills

• Business Operations ManagementTelecom VAS Domain Knowledge
• Stakeholder & Client Management
• Account ManagementService Delivery & Operations Excellence
• Problem Solving & Analytical Thinking
• Cross-functional Collaboration
• Reporting & Performance Monitoring
• Excellent Communication and Relationship Management Skills

Preferred Experience

• Experience working with telecom operators and managing operator-led business initiatives.
• Exposure to CRBT and other digital telecom service ecosystems.
• Experience handling large-scale operational programs and business-critical deployments.

What Success Looks Like

• Smooth and efficient execution of telecom business operations.
• Strong stakeholder relationships and operator satisfaction.
• Timely delivery of operational commitments and service launches.
• Continuous improvement in operational performance and business outcomes.