Business Operations Analyst, Senior

Nutanix; Bengaluru; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Qualcomm India Private Limited in Bengaluru is seeking a Senior Business Operations Analyst to join the GBFS team. You will partner with HQ, Sales Teams, and Customer Service to ensure seamless operations and accurate master data across ERP/CRM systems, driving data integrity and governance.

You will create, govern, and cleanse customer, company, and product master data, perform quality audits, manage data requests, and identify workflow gaps to boost efficiency and service delivery.

Qualifications

• Requires 8+ years in Business Operations or Sales Operations in a technology-oriented industry.
• Experience in process review and leading teams.
• Masters degree in business management / analytics; or related field.
• Strong analytical and problem-solving skills; attention to detail.

Responsibilities

• Create, maintain, and govern customer, company, and product master data across enterprise systems.
• Ensure data accuracy, consistency, and compliance with governance standards.
• Perform regular data quality audits, validations, and cleansing activities.
• Manage master data requests and resolve issues within defined service levels.
• Identify gaps in sales operations workflows and implement improvements to enhance efficiency.
• Monitor operational metrics and KPIs related to data quality and service delivery.

Skills

Analytical

Data governance

Master data management

ERP/CRM systems

Power BI

Excel

Stakeholder management

Communication

Education

Master's degree in Business Administration / Analytics / Operations

Bachelor's degree in Business Administration, Engineering, Finance, Marketing, or related field

Tools

Oracle

Salesforce

ERP/CRM systems

Job description

Company:Qualcomm India Private LimitedJob Area:Operations Group, Operations Group > Business OperationsGeneral Summary:Hiring Title: Business Operations Analyst, SeniorAbout GBFS Team : The Global Business and Finance Support (GBFS) team provide support to HQ and global regional team on Finance & Business Operation activities. This job role is for Sales operations related activities – OEM rebates analysis, Forecasting and pipeline health check, reporting and analysis, sales process optimization.General Job Summary : The Senior Business Operations Analyst serves as a critical internal partner to HQ, Sales Teams, and Customer Service , ensuring seamless operations and exceptional support across the organization. We are seeking a highly analytical and detail-oriented Senior Analyst to support Master Data Management, QualcommSupport and Business Operations activities. This role will be responsible for maintaining data integrity, driving process excellence, supporting cross-functional stakeholders, and enabling business operations through accurate and timely master data management.Job description :Create, maintain, and govern customer, company, and product master data across enterprise systems.Ensure data accuracy, consistency, and compliance with established data governance standards.Perform regular data quality audits, validations, and cleansing activities.Manage master data requests and resolve issues within defined service levels.Effectively and quickly adapts to new systems, processes, and policiesExercises analytical skill within generally defined practices using a variety of sources to find solutions. Be results oriented with great attention to detailIdentify gaps in sales operations workflows and implement improvements to enhance efficiency and reduce cycle times.Monitor operational metrics and KPIs related to data quality and service delivery.Experience with ERP/CRM systems (Oracle, Salesforce, or similar).Education/Experience :Requires minimum 8+ years related experience in Business Operations / Sales Operations Service back office in a technology-oriented industry. Semiconductor industry preferred.Experience in process reviewing and leading team.Master’s degree in business management / Analytics, OperationsAbility to focus on details, multitasking, Process reviewer of activities timely with quality output.Planning & prioritization of work assigned.Positive attitude and willingness to learn and upskills with tools – Adv- Excel, Power BI etc.Flexible for evening calls (8PM – 11PM IST) for HQ reviews and transition calls on regular basis.Strong analytical, problem solving and conceptual skills.Strong written and verbal communication skills.Minimum Qualifications:• Bachelor's degree in Business Administration, Engineering, Finance, Marketing, or related field and 4+ years of business operations or related experience.ORAssociate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 6+ years of business operations or related experience.*Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.Flexible for evening calls (8PM – 11PM IST) for HQ reviews and transition calls on regular basis.Applicants : Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [e-mail] or call Qualcomm's toll-free number found here . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.To all Staffing and Recruiting Agencies : Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications.If you would like more information about this role, please contact Qualcomm Careers .