Business Intelligence Analyst II

TGBPL TP India - DBU; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Teleperformance is seeking a BI/Analytics professional to analyze business intelligence data to inform business and product decisions. The role involves blending historical data from industry reports, public information, field reports, or purchased sources as input to analyses and identifying trends across industries and geographies.

Collaboration with Marketing, Logistics and Customer Service will model outcomes of potential strategies.

Responsibilities

• Analyze business intelligence data to inform business and product decisions.
• Blend historical data from industry reports, public information, field reports, or purchased sources as input to analyses.
• Identify and analyze industry/geographic trends and competitor market strategies, while monitoring current and potential customer trends.
• Collaborate with other areas of the business (e.g., Marketing, Logistics, Customer Service) to model the outcomes of implementing potential business strategies.

Job description

Responsibilities

• Analyze business intelligence data to inform business and product decisions.
• Blend historical data from industry reports, public information, field reports, or purchased sources as input to analyses.
• Identify and analyze industry/geographic trends and competitor market strategies, while monitoring current and potential customer trends.
• Collaborate with other areas of the business (e.g., Marketing, Logistics, Customer Service) to model the outcomes of implementing potential business strategies.

Positions at this level have comprehensive knowledge of the specific discipline or broader area in which the position operates. They execute specialized projects and activities and typically work according to set principles. They usually generate and initiate their own workload and do not need instructions or guidelines. They may supervise the work of less experienced professionals, providing professional expertise and taking responsibility for the end-product. Positions are expected to significantly improve day‑to‑day activities/processes and manage and oversee the implementation of short‑term activities within the team. Decisions are of an operational nature within a defined scope. These positions deliver their share of professional responsibilities focusing on professional excellence and typically manage a team of individual contributor co‑workers.

Equal Opportunity Employer

Teleperformance is an Equal Opportunity Employer.