Business Head Staffing

Profound Human Resource Development Advisors; Kolkata District; On-site; INR 300,000 - 420,000; Full time

Job summary

Profound Human Resource Development Advisors seeks a Business Head Staffing (NBFC & BFSI) to lead P&L and deliver high-volume flexi-staffing and contract-to-hire solutions across India. The role balances rapid, distributed hiring with strict regulatory and background verification governance.

The candidate will drive scalable local sourcing, build client relationships with NBFCs and banks, and ensure compliant onboarding, billing, and collection processes while optimizing margins and cash flow.

Qualifications

• Experience: 12–18 years in staffing/recruitment, with at least 5+ years in BFSI/NBFC/FinTech vertical.

Responsibilities

• Own P&L and revenue targets for NBFC/BFSI staffing.
• Design and oversee high-velocity delivery across pan-India branches.
• Ensure regulatory compliance, background verification, and audits.
• Secure empanelment with NBFCs and financial institutions.
• Manage cash flow, billing, and collections cycles.
• Lead Delivery Managers and Compliance teams.
• Drive performance KPIs like time-to-hire and attrition control.

Job description

Role & responsibilities

The Business Head Staffing (NBFC & BFSI Vertical) holds complete P&L responsibility for delivering specialized, high-volume flexi-staffing and contract-to-hire solutions tailored to Non-Banking Financial Companies and allied financial services.

This role demands a balance of high-velocity hiring, pan-India distributed branch fulfillment, and uncompromising regulatory and background verification (BGV) governance.

Key Responsibilities

P&L & Business Strategy

• Own the annual operating plan (AOP), revenue targets, EBITDA, and gross margins for the NBFC/BFSI staffing business unit.
• Expand market share across core NBFC sub-sectors: Retail Lending, Microfinance (MFI), Gold Loans, MSME/SME Finance, Affordable Housing, and Vehicle Finance.
• Design tailored commercial models, including standard markups, managed services (branch feet-on-street operations), and output/productivity-linked staffing models.

High-Velocity Delivery & Distributed Fulfillment

• Drive rapid, large-scale recruitment for high-turnover front-line roles: Field Collection Agents, Loan Officers (DSA/DST), Credit Appraisers, Relationship Managers, Tele-callers, and Branch Operations Executives.
• Oversee pan-India distributed fulfillment across Tier-2, Tier-3, and rural branches where sourcing ecosystems are hyper-local.
• Build scalable local sourcing engines, leveraging localized job hubs, vendor aggregators, local referral networks, and field recruitment drives to maintain a steady replacement pipeline.

Regulatory Compliance, BGV & Risk Management

• Ensure strict statutory compliance: Contract Labour (Regulation & Abolition) Act, Minimum Wages, PF, ESIC, and State Professional Taxes across all operating states.
• Implement stringent, audit-ready onboarding frameworks tailored to NBFC operational risk: comprehensive Background Verification (BGV), police verification, address checks, CIBIL scoring thresholds, and fraud check mitigation for cash-handling or collection profiles.
• Oversee timely issuance of compliance registers, challans, and audit readiness for internal and client-side audits.

Client Relationship & Key Account Management

• Secure empanelment with leading tier-1 and mid-sized NBFCs, rural banks, and housing finance institutions.
• Manage CXO and senior stakeholder relationships (CHROs, Chief Risk Officers, National Collection Heads, Heads of Branch Banking).
• Secure sole-vendor or preferred-tier status to capture greater wallet share and defend against margin compression.

Cash Flow, Billing & Collections

• Manage working capital cycles, maintaining Days Sales Outstanding (DSO) within 30–45 days.
• Ensure accurate, timely monthly billing cycles matching attendance and roster sign-offs across thousands of distributed locations.
• Partner with the finance division to track dispute resolution and minimize credit risk or bad debts.

Leadership & People Management

• Lead a pan-India structure comprising Delivery Managers, Key Account Directors, Onsite Coordinators, and Compliance Managers.
• Foster a performance-driven culture with clear KPIs centered on fulfillment speed, candidate retention on ground, and compliance integrity.

Key Performance Indicators (KPIs)

ObjectiveMetricTarget BenchmarkFinancial PerformanceRevenue vs. AOP & Gross Margin %Target achievement; 8–12% GP marginScale & GrowthActive Associate Headcount (Pan-India)Month-over-Month net associate additionOperational VelocityTurnaround Time (TAT) for Frontline Hiring48–72 hours for high-volume field rolesEarly Attrition Control30/60/90-Day Infant Mortality RateReduced early attrition on field rolesGovernance & QualityBGV & Statutory Audit Pass Rate100% compliance; zero fatal defectsFinancial HygieneDSO (Days Sales Outstanding)Under 45 days

Candidate Profile & Experience

• Experience: 12–18 years of progressive experience in the staffing/recruitment industry, with at least 5+ years dedicated to handling the BFSI / NBFC / FinTech vertical or retail distribution staffing.
• Domain Mastery: Deep familiarity with NBFC branch-level operating structures, high-attrition front-line workforce dynamics, and hyper-local hiring ecosystems across Tier-2 to Tier-4 India.
• Statutory Depth: Hands-on understanding of Indian labor regulations, contract staffing compliances, and specific compliance mandates enforced by financial institutions (RBI guidelines on outsourced services).
• Education: MBA / PGDM in HR, Marketing, or General Management preferred.