Business Head

Confidential; Chennai District; On-site; INR 14,367,816 - 23,946,360; Full time

Job summary

Confidential is looking for an SVP & Business Head for Digital Enterprise Platforms & Channels in Chennai or Mumbai. The ideal candidate should have 15-27 years of experience in BFSI or Fintech with proven P&L management skills. This role involves overseeing a $100M+ portfolio, leading a high-performance team, and guiding tier-1 banks in digital transformations. Candidates should possess expertise in core banking modernization, digital wallets, and AI interfaces, along with strong commercial acumen. This position requires a strategic mindset and an ability to navigate diverse business cultures.

Qualifications

• 15–27 years of experience in BFSI, Fintech, or Digital Consulting.
• Proven history of managing a $20M+ P&L with consistent double-digit growth.
• Deep expertise in Core Banking Modernization, Digital Wallets, and Cloud-native architectures.

Responsibilities

• Drive revenue, gross margins, and EBIT for the Eastern Hemisphere.
• Lead high-performance teams and manage complex transformation deals.
• Act as a strategic advisor to Bank CEOs and CTOs.

Skills

P&L Management

Digital Banking Expertise

Commercial Acumen

Agentic AI Interfaces

Cultural Intelligence

Job description

SVP & Business Head – Digital Enterprise Platforms & Channels (Eastern Hemisphere)

Location: Mumbai or Chennai

Experience: 17-27 years

Mandatory-Exp in Digital Banking and PnL management

Role Overview

As the SVP & Business Head, you will be the chief architect of growth and profitability for our Digital Enterprise Platforms (DEP) and Digital Channels business across the Eastern Hemisphere.

This is a full P&L ownership role ($100M+ portfolio) requiring a leader who can bridge the gap between "legacy core banking" and the "future of agentic, embedded finance." You will lead a high-performance organization to position us as the transformation partner of choice for Tier-1 banks and Tier-0 Fintechs.

Core Responsibilities

1. P&L & Commercial Stewardship

• End-to-End P&L Ownership: Drive revenue, gross margins, and EBIT for the Eastern Hemisphere.
• Model Innovation: Shift from traditional "services" revenue to high-margin Platform-as-a-Service (PaaS) and API-based annuity streams.
• Deal Structuring: Lead negotiations for complex, multi-year transformation deals, ensuring commercial viability and risk mitigation.

2. Digital Channel & DEP Strategy

• Agentic Experience Design: Drive the shift from GUI to Agentic AI interfaces, where autonomous agents handle complex customer journeys.
• Embedded Finance: Build the GTM for Banking-as-a-Service (BaaS), integrating banking capabilities into regional Super-Apps (e.g., Grab, Careem, PhonePe).
• Optichannel Orchestration: Implement predictive AI routing to ensure customers engage through the most cost-effective, high-conversion channel in real-time.

3. Strategic GTM & Market Expansion

• Regional Roadmap: Define 3-year growth strategies for high-potential corridors (e.g., GCC, Southeast Asia, and India).
• Ecosystem Alliances: Strengthen "Co-sell" motions with hyper-scalers (AWS/Azure) and core-banking platforms (Temenos, Mambu, Thought Machine).

4. CXO Relationship Leadership

• Strategic Advisor: Act as a "Trusted Partner" to Bank CEOs, CTOs, and COOs, guiding their board-level digital agendas.
• Eminence: Represent the organization at major regional forums (e.g., Singapore Fintech Festival, ADGM/DIFC events).

5. Practice & Talent Building

• High-Performance Culture: Recruit and mentor a multi-disciplinary team across Sales, Digital Architecture, and Delivery.
• Digital Factory Model: Establish "Digital Factories" that allow clients to move from "concept to code" in weeks rather than months.

The Ideal Candidate Profile

Experience

• Tenure: 15–27 years in BFSI, Fintech, or Digital Consulting.
• P&L Success: Proven history of managing a $20 M+ P&L with consistent double-digit growth.
• Domain Mastery: Deep expertise in Core Banking Modernization, Digital Wallets, Real-time Payments (UPI/Aani), and Cloud-native architectures.
• Digital Native: You view AI and Cloud as the default, not an "add-on."
• Commercial Acumen: Expertise in "Value-based Pricing" and outcome-linked commercial models.
• Cultural Intelligence: Ability to navigate the diverse business etiquettes of the APAC and MEA regions.

Key Performance Indicators (KPIs)

• Total Revenue & Margin: Achievement of annual topline and bottom-line targets.
• Platform Multiplier: Increase in revenue derived from DEP (Platform)
• Digital Adoption: Success of channel strategies measured by end-user migration to AI-led platforms.
• Customer LTV: Expansion of wallet share within key global accounts.