Business Development Manager

Birla Pivot; Delhi; On-site; INR 600,000 - 900,000; Full time

Job summary

Birla Pivot is seeking a proactive Sales/Account Manager in Delhi to expand the customer base in the construction materials sector. You will drive enquiries, manage key retailer and contractor relationships, and ensure timely order processing and receivables collection.

The role requires building strong relationships, regular customer visits, and collaboration with operations, finance, logistics, and category teams to meet GMV targets and deliver customer satisfaction.

Qualifications

• Proactively generate business enquiries through market research to expand the customer base.
• Develop and implement strategies to achieve sales targets for building materials.
• Manage existing customer accounts and facilitate repeat orders and upselling opportunities.

Responsibilities

• Ensure efficient order processing using digital tools and support customers with inquiries.
• Manage receivables collection from customers to maintain cash flow.
• Collaborate with internal teams to ensure smooth order fulfilment and customer service.

Skills

Market research

Sales targeting

Account management

CRM management

Tools

CRM software

Job description

About Birla PivotIn a short span of 2.5 years since inception, Birla Pivot has evolved into a comprehensive B2B e-commerce platform offering integrated procurement and financial solutions that help businesses become efficient and grow. We offer products across 35 categories, 40,000+SKUs from 300+ brands across Building Material, Chemicals & Metals. We launched private labels in 3 categories : Tiles, Ply and Bath ware. With a robust network of suppliers and transporters, we have delivered to 4,000+ pin codes across 375 cities. Our customer base now spans top-tier EPC companies, civil contractors, real estate developers, OEMs, fabricators, manufacturing companies, dealers, and retailers. We connect Sellers, Buyers, Logistics service providers, Lending partners, Payment solution providers on a unified digital backbone thereby creating end to end visibility and providing a B2C like fulfilment experience for the B2B ecosystem.

About Birla PivotIn a short span of 2.5 years since inception, Birla Pivot has evolved into a comprehensive B2B e-commerce platform offering integrated procurement and financial solutions that help businesses become efficient and grow. We offer products across 35 categories, 40,000+SKUs from 300+ brands across Building Material, Chemicals & Metals. We launched private labels in 3 categories : Tiles, Ply and Bath ware. With a robust network of suppliers and transporters, we have delivered to 4,000+ pin codes across 375 cities. Our customer base now spans top-tier EPC companies, civil contractors, real estate developers, OEMs, fabricators, manufacturing companies, dealers, and retailers. We connect Sellers, Buyers, Logistics service providers, Lending partners, Payment solution providers on a unified digital backbone thereby creating end to end visibility and providing a B2C like fulfilment experience for the B2B ecosystem.

Key Accountabilities & Support Actions

• Proactively generate business enquiries through market research, networking, to expand the customer base.
• Develop and implement strategies to achieve assigned sales targets for building materials
• Manage existing customer accounts by facilitating repeat orders and upselling opportunities.
• Ensure efficient order processing through digital tools and support customers with pre-order inquiries.
• Manage customer accounts to ensure timely collection of all receivables.

Customer Acquisition & Relationship Management

• Develop and execute a strategic plan to identify and target retailer, wholesalers, contractors, builders in the construction materials sector.
• Build strong relationships with key decision-makers by conducting regular customer visits and fostering ongoing communication.
• Convert qualified leads and onboard new customers and drive continuous transactions to meet Gross Merchandise Value (GMV) forecast and revenue targets.

Data updating and process management

• Maintain accurate and up-to-date customer data by meticulously capturing, entering, and updating all relevant information in the CRM system. This includes ensuring timely meeting updates, managing CX data documents, and effectively handling all inquiries.

Customer Satisfaction

• Proactively manage customer expectations by maintaining clear communication on delivery timelines and product quality.
• Address customer inquiries and resolve any issues in a timely and professional manner.
• Ensure customer satisfaction by monitoring key metrics and identifying areas for improvement.

Collaboration & Compliance

• Collaborate effectively with internal teams (operations, finance, logistics, category) to ensure smooth order fulfilment and customer service.
• Introduce new construction material products to the market as per company requirements and customer needs.
• Ensure adherence to all local regulations, company standards, processes and policies throughout the sales process.