Business Development Manager- Bangalore

Birla Carbon; Bengaluru; On-site; INR 400,000 - 660,000; Full time

Job summary

Birla Pivot, part of the Aditya Birla Group's Digital Platforms, is expanding its B2B e-commerce and procurement solutions. We are seeking proactive sales-focused professionals to grow GMV, manage orders, and build retailer networks in the construction materials sector.

You will use digital tools, nurture relationships, onboard new customers, and ensure timely collections while collaborating with operations, finance, logistics, and category teams.

Responsibilities

• Proactively generate business enquiries through market research and networking to expand the customer base.
• Develop and implement strategies to achieve sales targets for building materials.
• Manage existing customer accounts and facilitate repeat orders and upselling.
• Ensure efficient order processing through digital tools and pre-order support.
• Coordinate with operations, finance, logistics, and category teams for smooth fulfillment.
• Maintain accurate customer data in the CRM and ensure timely meeting updates and CX documentation.
• Proactively manage customer expectations regarding delivery timelines and product quality.
• Address customer inquiries and resolve issues promptly while monitoring key metrics.
• Introduce new construction material products to the market as per company needs.
• Adhere to local regulations, processes, and policies throughout the sales cycle.

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Organization : Digital Platforms

Job Description:

About Birla Pivot

In a short span of 2.5 years since inception, Birla Pivot has evolved into a comprehensive B2B e-commerce platform offering integrated procurement and financial solutions that help businesses become efficient and grow. We offer products across 35 categories, 40,000+ SKUs from 300+ brands across Building Material, Chemicals & Metals. We launched private labels in 3 categories: Tiles, Ply, and Bathware. With a robust network of suppliers and transporters, we have delivered to 4,000+ pin codes across 375 cities.

Digital penetration today in B2B ecommerce is still under 2%, indicating massive headroom for scalable digital-first platforms. As the Aditya Birla Group, we are uniquely positioned to transform and shape the way commerce is done across these verticals. Our goal is to drive this digital adoption and create a distribution platform that can become the most trusted B2B ecommerce platform in the country.

Roles & Responsibilities:

Sales Growth & Order Management

• Proactively generate business enquiries through market research, networking, to expand the customer base.
• Develop and implement strategies to achieve assigned sales targets for building materials
• Manage existing customer accounts by facilitating repeat orders and upselling opportunities.
• Ensure efficient order processing through digital tools and support customers with pre-order inquiries.
• Manage customer accounts to ensure timely collection of all receivables.

Customer Acquisition & Relationship Management

• Develop and execute a strategic plan to identify and target retailer, wholesalers, contractors, builders in the construction materials sector.
• Build strong relationships with key decision-makers by conducting regular customer visits and fostering ongoing communication.
• Convert qualified leads and onboard new customers and drive continuous transactions to meet Gross Merchandise Value (GMV) forecast and revenue targets.

Data updating and process management

• Maintain accurate and up-to-date customer data by meticulously capturing, entering, and updating all relevant information in the CRM system. This includes ensuring timely meeting updates, managing CX data documents, and effectively handling all inquiries.

Customer Satisfaction

• Proactively manage customer expectations by maintaining clear communication on delivery timelines and product quality.
• Address customer inquiries and resolve any issues in a timely and professional manner.
• Ensure customer satisfaction by monitoring key metrics and identifying areas for improvement.

Collaboration & Compliance

• Collaborate effectively with internal teams (operations, finance, logistics, category) to ensure smooth order fulfilment and customer service.
• Introduce new construction material products to the market as per company requirements and customer needs.
• Ensure adherence to all local regulations, company standards, processes and policies throughout the sales process.

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