Business Development Executive

Talent Acquaintance; Surat; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a dedicated customer support professional to provide technical assistance to customers via phone, email, or chat. You will troubleshoot issues, collaborate with internal teams, and maintain product knowledge to enhance customer satisfaction.

The role focuses on analyzing feedback, proposing improvements, and building lasting customer relationships to ensure loyalty and retention in a fast-paced environment.

Qualifications

• Strong technical understanding and ability to explain complex concepts clearly.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools is a plus.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest product/service improvements.
• Build strong relationships with customers to ensure loyalty and retention.

Skills

Technical aptitude

Communication skills

Problem-solving

Customer service software

Adaptability

Multitasking in fast-paced environment

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.