Business Development Executive

Talent Acquaintance; Lucknow; Sur place; INR 300 000 - 600 000; Plein temps

Résumé du poste

Talent Acquaintance in Lucknow, India, is seeking a customer-focused support specialist to assist customers via phone, email, and chat. You will diagnose and resolve technical issues, document knowledge, and collaborate with teams to improve products and customer satisfaction.

Applicants should demonstrate strong communication, rapid learning, and problem-solving abilities, with experience using CRM and ticketing tools.

Qualifications

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies.

Responsabilités

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Connaissances

Technical knowledge

Communication skills

Problem-solving

Analytical skills

Adaptability

Customer service software experience

Ability to learn quickly

Outils

CRM software

Ticketing systems

Description du poste

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.


• Troubleshoot and resolve complex technical issues efficiently.


• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.


• Develop and maintain comprehensive knowledge of products and services.


• Analyze customer feedback and suggest improvements to the company's products and services.


• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.


• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and prioritize tasks effectively.


• Strong problem-solving and analytical skills.


• Experience with customer service software and tools.


• Ability to adapt to new technologies and learn quickly.