Business Development Executive

Talent Acquaintance; Mumbai; On-site; INR 350,000 - 600,000; Full time

Job summary

Talent Acquaintance in Mumbai seeks a customer technical support specialist to assist customers via phone, email, or chat and troubleshoot issues.

You will collaborate with internal teams, develop product knowledge, and build strong customer relationships to drive satisfaction and loyalty. A fast-paced environment requires clear communication and the ability to learn quickly.

Qualifications

• Solid grasp of technical concepts and product support.
• Excellent verbal and written communication.
• Ability to manage multiple tasks in a fast-paced setting.
• Strong analytical and problem-solving abilities.
• Experience using customer service software and CRM tools.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex issues efficiently.
• Collaborate with internal teams to improve product knowledge and customer satisfaction.
• Develop and maintain knowledge of products and services.
• Analyze customer feedback and suggest product improvements.
• Build strong customer relationships to ensure loyalty and retention.

Skills

Technical knowledge

Communication skills

Prioritization

Problem-solving

Customer service tools

Adaptability

Tools

CRM software

Support tools

Job description

Roles and Responsibility

• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues efficiently.
• Collaborate with internal teams to enhance product knowledge and improve customer satisfaction.
• Develop and maintain comprehensive knowledge of products and services.
• Analyze customer feedback and suggest improvements to the company's products and services.
• Build strong relationships with customers to ensure long-term loyalty and retention.

Job Requirements

• Strong understanding of technical concepts and principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Experience with customer service software and tools.
• Ability to adapt to new technologies and learn quickly.