Business Architecture / Senior Consultant Specialist

HSBC Holdings plc; Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

HSBC Software Development India is seeking an experienced Senior Consultant Specialist to translate business priorities into strategic outcomes, conduct discovery, map processes, and analyse data to identify improvement opportunities. You will work across business, technology, change, and operations to test assumptions and build shared understanding.

The role requires expertise in capabilities, value streams, customer journeys and operating models, with a focus on delivering practical options

Qualifications

• Experience in business architecture, business analysis, process improvement or transformation.
• Experience with interviews, workshops, observation, document analysis and process mapping.
• Ability to interpret qualitative and quantitative data to identify themes and evidence-based conclusions.
• Ability to develop practical options and evaluate impacts across people, process, technology, data and controls.
• Strong communication with visuals and concise narratives.
• Collaborate with colleagues across business, technology, change, operations and customer experience.

Responsibilities

• Support strategic discovery by translating business priorities into outcomes, objectives and early ideas.
• Conduct current-state discovery through interviews, workshops, observation, document analysis and review of available data.
• Map processes, customer journeys, capabilities, stakeholders and dependencies using agreed methods and standard notation.
• Gather, structure and analyse qualitative and quantitative information to identify pain points, duplication, gaps and improvement opportunities.
• Develop early ideas into practical options, requirements, features and next steps including assumptions, risks, trade-offs and dependencies.
• Apply business architecture methods such as capability mapping, value streams, customer journeys and target operating models.
• Support impact assessments across people, process, technology, data and controls highlighting implications for customers, colleagues and the organisation.
• Maintain architecture artefacts, traceability and standards using relevant tools ensuring outputs are accurate, current and reusable.

Skills

Business architecture

Business analysis

Process improvement

Transformation

Structured discovery

Capability mapping

Value streams

Customer journeys

Target operating models

Stakeholder interviews

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist.

In this role, you will:

• Support strategic discovery by translating business priorities into outcomes, objectives and early ideas
• Conduct current-state discovery through interviews, workshops, observation, document analysis and review of available data
• Map processes, customer journeys, capabilities, stakeholders and dependencies using agreed methods and standard notation
• Gather, structure and analyse qualitative and quantitative information to identify pain points, duplication, gaps and improvement opportunities
• Develop early ideas into practical options, requirements, features and next steps including assumptions, risks, trade-offs and dependencies
• Apply business architecture methods such as capability mapping, value streams, customer journeys and target operating models
• Support impact assessments across people, process, technology, data and controls highlighting implications for customers, colleagues and the organisation
• Maintain architecture artefacts, traceability and standards using relevant tools ensuring outputs are accurate, current and reusable

To be successful in this role, you should meet the following requirements:

• Bring practical experience in business architecture, business analysis, process improvement, transformation or a related discipline including structured discovery and analysis
• Apply business architecture concepts such as capabilities, value streams, customer journeys and target operating models
• Use interviews, workshops, observation, document analysis and process or journey mapping to understand a current state
• Interpret qualitative and quantitative information including incomplete evidence to identify themes, dependencies and evidence-based conclusions
• Develop practical options from early ideas and evaluate impacts across people, process, technology, data and controls
• Communicate findings clearly through accessible visualisations and concise written and verbal narratives
• Partner with colleagues across business, technology, change, operations and customer experience to test assumptions and build shared understanding
• Build knowledge of the organisation, its customers, products, processes and regulatory environment

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development India***