Business Analyst/Senior Business Analyst

HSBC Holdings plc; Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

HSBC Software Development India in Pune seeks a Senior Business Analyst to bridge business needs and technology solutions. You will capture requirements, drive process improvements, and support product owners across multiple teams.

The ideal candidate demonstrates delivery of change initiatives, strong stakeholder management, and the ability to lead and coach a team of analysts in a fast-paced banking environment.

Qualifications

• Experience delivering change initiatives in a delivery environment.
• Ability to identify, document and manage change requirements end to end.
• Experience managing a team of delivery practitioners or workstreams.
• Understanding of the change lifecycle from requirements through implementation.
• Knowledge of the retail financial services industry.

Responsibilities

• Capture and manage traceable requirements in detail for iterative development.
• Develop and deploy optimized operational processes and customer journeys with root cause analysis and improvements.
• Apply Design Thinking to solve problems and shape customer-centric solutions.
• Support Product Owners with decision making, backlog grooming and business propositions.
• Partner with Business, Technology and Digital teams to align delivery to priorities and Group direction.
• Coordinate with HR, Legal, Compliance, Fraud and BRCM to enable delivery and adoption.
• Oversee workstreams or teams within complex change initiatives and manage analysts.
• Manage delivery risks and ensure compliance with bank policies and escalation protocols.

Skills

Change delivery experience

Stakeholder management

Team leadership

Requirements management

Business analysis

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst.

In this role, you will:

• Capture and manage traceable requirements in enough detail to enable iterative development
• Develop and deploy optimised operational processes and customer journeys including root cause analysis and improvement recommendations
• Apply Design Thinking to solve complex problems and shape solutions that meet customer needs
• Support Product Owners with decision making, backlog grooming and understanding business propositions to realise benefits
• Partner with Business, Technology and Digital teams to align delivery to market priorities and Group direction
• Coordinate with flow to work teams such as HR, Legal, Compliance, Fraud and BRCM to enable delivery and adoption
• Oversee workstreams or teams within complex change initiatives including managing Associate Business Analysts and Business Test Analysts
• Manage delivery risks and ensure the delivery approach aligns to relevant bank policies with timely escalation of control and reputation issues

To be successful in this role, you should meet the following requirements:

• Bring proven experience delivering change initiatives within a delivery environment
• Demonstrate capability to identify, document and manage change requirements end to end
• Show experience managing a team of change delivery practitioners or workstreams
• Apply a clear understanding of the change lifecycle across requirements, design, change management and implementation
• Offer knowledge of the retail financial services industry
• Communicate clearly with stakeholders at different levels and across multiple teams
• Partner effectively with a wide range of stakeholders to secure buy-in and sustained engagement
• Use structured critical thinking and problem solving to evaluate issues and shape practical solutions

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."”

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***Issued By HSBC Software Development India***