Business Analytics Grp Manager SVP

Citigroup; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Citigroup in India seeks an experienced Business Analytics Group Manager to lead analytics strategy, customer insights, and performance initiatives for partnership Cards. This role requires a strong leader with expertise in analytics across business areas within Banking and Financial Services.

The successful candidate will drive data-driven decision-making, develop innovative solutions, and mentor high-performing teams while partnering with senior stakeholders to deliver measurable business

Qualifications

• 14+ years of experience in Business Analytics, Data Analytics, or Marketing Analytics.
• Strong leadership and experience guiding large analytics teams.
• Banking/financial services experience with credit cards or payments.
• Proven ability to translate analytics into business strategy and revenue growth.

Responsibilities

• Lead strategic business analytics and generate actionable insights for senior leadership.
• Drive customer and product analytics across Credit Cards, Co-brand, and Private Label portfolios.
• Oversee marketing and revenue analytics to optimize campaigns and portfolio growth.
• Mentor analytics professionals and establish best practices in reporting and governance.
• Promote AI and advanced analytics adoption to enhance decision-making.
• Partner with stakeholders to influence decisions and ensure regulatory compliance.

Skills

Business Analytics

Product Analytics

Customer Analytics

Marketing Analytics

Revenue Management

Leadership

Stakeholder Management

Advanced Analytics

Job description

Business Analytics Group Manager - Consumer Cards & Customer Analytics

Experience: 14-18 Years

Industry: Banking / Financial Services

Location: India

We are seeking an experienced Business Analytics Group Manager to lead analytics strategy, customer insights, and business performance initiatives for partnership Cards business. This role requires a strong leader with expertise in Business Analytics, Product Analytics, Customer Behavior Analytics, Marketing Analytics, and Revenue Management within the Banking and Financial Services domain. The successful candidate will drive data-driven decision-making, develop innovative analytical solutions, lead high-performing teams, and partner with senior stakeholders to deliver measurable business outcomes across consumer and commercial Credit Card, Co-brand, and Private Label portfolios.

This leader will be accountable for translating advanced analytics into actionable business strategies that deliver substantial revenue growth through compelling leadership while fostering a culture of innovation, collaboration, and operational excellence across the organization.

Key Responsibilities

Strategic Business Analytics

• Develop and implement analytical frameworks to solve complex business challenges.
• Generate actionable insights through advanced analysis of customer behavior, portfolio performance, and market trends.
• Drive strategic recommendations to improve business performance, customer engagement, and revenue growth.
• Translate analytical findings into impactful business stories for senior leadership.

Customer & Product Analytics

• Lead analytics initiatives across Credit Cards, Co-brand, and Private Label products.
• Analyze customer acquisition, engagement, spending behavior, retention, and profitability.
• Provide data-driven recommendations to optimize customer lifecycle management.
• Partner with Product and Marketing teams to improve campaign effectiveness and portfolio growth.

Marketing & Revenue Analytics

• Drive Marketing Analytics initiatives to evaluate campaign performance and customer response.
• Identify opportunities for revenue growth and portfolio optimization.
• Develop customer segmentation and targeting strategies using analytical insights.
• Measure performance of acquisition, activation, and retention programs.

Leadership & Team Development

• Lead and mentor a team of analytics professionals.
• Establish best practices for analytical methodologies, reporting, and quality control.
• Build a culture of innovation, collaboration, and continuous learning.
• Manage hiring, coaching, performance management, and succession planning.

Innovation & Advanced Analytics

• Promote the use of Artificial Intelligence and advanced analytical techniques to transform business decision-making.
• Drive adoption of new tools, technologies, and analytical methodologies.
• Identify automation opportunities and improve analytical efficiency.

Stakeholder Management

• Partner with senior business leaders and cross-functional teams to drive common business goals.
• Serve as a trusted advisor by providing data-driven recommendations and strategic guidance.
• Influence key decisions through compelling storytelling and executive presentations.

Risk & Governance

• Assess and manage business risks associated with analytical recommendations.
• Ensure compliance with regulatory requirements, internal policies, and governance standards.
• Maintain robust controls and transparency across analytical processes.

Required Qualifications

• 14+ years of experience in Business Analytics, Data Analytics, Customer Analytics, Product Analytics, or Marketing Analytics.
• Strong experience within Banking, Credit Cards, Consumer Lending, Payments, or Financial Services.
• Proven track record of leading large analytics teams and influencing senior stakeholders.
• Experience delivering strategic insights that drive business growth and customer outcomes.

Job Family Group: Decision Management

Job Family: Business Analysis

Time Type: Full time

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