Business Analytics Grp Manager SVP

Citigroup Inc.; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Citigroup Inc. in India seeks an experienced Business Analytics Group Manager to lead analytics strategy, customer insights, and performance initiatives for consumer cards and partner portfolios.

You will drive data-driven decisions, develop analytical solutions, and guide a high-performing team across Credit Cards, Co-brand, and Private Label portfolios. The leader will translate analytics into actionable business strategies, fostering innovation, collaboration, and governance while delivering

Qualifications

• 14+ years of experience in Business Analytics, Data Analytics, Customer Analytics, Product Analytics, or Marketing Analytics.
• Strong experience in Banking/Financial Services, especially Credit Cards or Payments.

Responsibilities

• Lead analytics strategy for partnership Cards business and customer insights.
• Drive data-driven decision making and measurable business outcomes.
• Manage and mentor a high-performing analytics team.
• Partner with senior stakeholders across Product, Marketing, and Risk.
• Promote AI and advanced analytics adoption to transform decisions.

Skills

Leadership

Analytics strategy

Stakeholder management

Data-driven decision making

Job description

Business Analytics Group Manager – Consumer Cards & Customer Analytics

Experience: 14–18 Years
Industry: Banking / Financial Services
Location: India

Job Summary

We are seeking an experienced Business Analytics Group Manager to lead analytics strategy, customer insights, and business performance initiatives for partnership Cards business. This role requires a strong leader with expertise in Business Analytics, Product Analytics, Customer Behavior Analytics, Marketing Analytics, and Revenue Management within the Banking and Financial Services domain. The successful candidate will drive data-driven decision-making, develop innovative analytical solutions, lead high-performing teams, and partner with senior stakeholders to deliver measurable business outcomes across consumer and commercial Credit Card, Co-brand, and Private Label portfolios.

This leader will be accountable for translating advanced analytics into actionable business strategies that deliver substantial revenue growth through compelling leadership while fostering a culture of innovation, collaboration, and operational excellence across the organization

Key Responsibilities

Strategic Business Analytics

• Develop and implement analytical frameworks to solve complex business challenges.
• Generate actionable insights through advanced analysis of customer behavior, portfolio performance, and market trends.
• Drive strategic recommendations to improve business performance, customer engagement, and revenue growth.
• Translate analytical findings into impactful business stories for senior leadership.

Customer & Product Analytics

• Lead analytics initiatives across Credit Cards, Co-brand, and Private Label products.
• Analyze customer acquisition, engagement, spending behavior, retention, and profitability.
• Provide data-driven recommendations to optimize customer lifecycle management.
• Partner with Product and Marketing teams to improve campaign effectiveness and portfolio growth.

Marketing & Revenue Analytics

• Drive Marketing Analytics initiatives to evaluate campaign performance and customer response.
• Identify opportunities for revenue growth and portfolio optimization.
• Develop customer segmentation and targeting strategies using analytical insights.
• Measure performance of acquisition, activation, and retention programs.

Leadership & Team Development

• Lead and mentor a team of analytics professionals.
• Establish best practices for analytical methodologies, reporting, and quality control.
• Build a culture of innovation, collaboration, and continuous learning.
• Manage hiring, coaching, performance management, and succession planning.

Innovation & Advanced Analytics

• Promote the use of Artificial Intelligence and advanced analytical techniques to transform business decision-making.
• Drive adoption of new tools, technologies, and analytical methodologies.
• Identify automation opportunities and improve analytical efficiency.

Stakeholder Management

• Partner with senior business leaders and cross-functional teams to drive common business goals.
• Serve as a trusted advisor by providing data-driven recommendations and strategic guidance.
• Influence key decisions through compelling storytelling and executive presentations.

Risk & Governance

• Assess and manage business risks associated with analytical recommendations.
• Ensure compliance with regulatory requirements, internal policies, and governance standards.
• Maintain robust controls and transparency across analytical processes.

Required Qualifications

• 14+ years of experience in Business Analytics, Data Analytics, Customer Analytics, Product Analytics, or Marketing Analytics.
• Strong experience within Banking, Credit Cards, Consumer Lending, Payments, or Financial Services.
• Proven track record of leading large analytics teams and influencing senior stakeholders.
• Experience delivering strategic insights that drive business growth and customer outcomes.

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Job Family Group:

Decision Management

Job Family:

Business Analysis

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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