Business Analyst (Salesforce)

Accellor; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Flexible work options

Professional development

Competitive salary

Health insurance

Paid time off

Job summary

Accellor in Hyderabad, India is seeking a Salesforce Business Analyst to lead CPQ-focused Salesforce initiatives from concept to implementation. You will gather requirements, document functional specs, configure Salesforce, analyze data, and drive QA, training, and user support.

Collaborate with cross-functional teams including developers, admins, product owners, and stakeholders to ensure solutions align with business goals.

Qualifications

• Bachelor's degree or equivalent experience required.
• 4+ years of Salesforce Business Analyst experience with CPQ preferred.
• Salesforce Admin or BA certifications preferred.
• Strong analytical, problem-solving and communication skills.

Responsibilities

• Lead Salesforce projects from conceptualization to implementation.
• Gather requirements and create functional specs, user stories and process flows.
• Configure and customize Salesforce to meet business needs.
• Perform data analysis and support data migration efforts.
• Develop test plans and collaborate with QA for UAT and system testing.
• Provide user training and ongoing support for new features.
• Create reports and dashboards to visualize key metrics.
• Collaborate with cross-functional teams to ensure CPQ supports sales operations.

Skills

Analytical thinking

Problem solving

Communication skills

Agile/Scrum

Presentation & facilitation

Organized / detail-oriented

Independent & collaborative

CPQ knowledge

JIRA

Advanced Excel

Education

Bachelor's Degree or equivalent experience

Tools

CPQ software

JIRA

Microsoft Office Suite

Advanced Excel

Job description

Accellor is an AI-native services firm focused on delivering measurable business outcomes through advanced AI, data, and engineering capabilities. We help global innovators and Fortune 100 enterprises modernize their architectures, scale operations, and operationalize intelligence across the enterprise.

Our core focus centers on transforming advanced AI from proofs-of-concept into production-grade systems. Spanning AI solutions, robust data services, enterprise applications, and product engineering — we tailor our offerings to the distinct operational needs of industries such as healthcare, life sciences, telecom, retail, financial services, and technology.

Operating as an extension of our clients' teams, we combine design thinking with technology-agnostic architectures to ensure faster time-to-value and seamless system interoperability. From initial strategy to full-scale deployment, we build intelligent, connected ecosystems that drive sustained enterprise value and redefine the future of transformation.

Job Description

• Lead Salesforce development projects from conceptualization to implementation.
• Requirements Gathering: Collaborate with stakeholders to understand business requirements and objectives. Conduct workshops and interviews to elicit detailed and clear requirements.
• Documentation: Document and maintain detailed functional specifications, user stories, and process flows. Create and update documentation related to system configurations and customizations.
• Salesforce Configuration: Configure and customize Salesforce applications to meet business requirements. Collaborate with developers and administrators to implement solutions.
• Data Analysis: Perform data analysis to ensure data integrity and accuracy within Salesforce. Identify data migration needs and collaborate with data migration specialists
• Testing and Quality Assurance: Develop and execute test plans, ensuring that solutions meet quality standards. Collaborate with QA teams to perform system testing and user acceptance testing.
• User Training and Support: Provide training to end-users on new features and functionalities. Offer ongoing support and troubleshooting assistance.
• Report and Dashboard Creation: Design and create reports and dashboards to visualize key performance metrics. Work with stakeholders to understand reporting needs and optimize data visibility.
• Collaboration: Collaborate with cross-functional teams, including developers, administrators, product owners/managers, project managers, and business stakeholders, to ensure the CPQ system effectively supports sales operations and drives business growth.

Requirements

• Bachelor's Degree or equivalent experience - Required
• 4+ years Proven experience as a Salesforce Business Analyst role -Required
• Salesforce Administrator or Business Analyst certifications - Required
• Strong analytical, problem-solving, and communication skills
• Knowledge of Agile/Scrum methodologies.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to communicate ideas and information clearly, accurately, and tactfully
• Solid presentation and facilitation skills
• Must be highly organized, able to effectively prioritize work, be oriented to detail, and have excellent follow through
• In-depth knowledge of CPQ software platform
• Proficient in JIRA, Microsoft Office Suite, advanced Excel knowledge

Benefits

• Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
• Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centres.
• Work-Life Balance: Accellor prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
• Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training, Stress Management program, professional certifications, and technical and soft skill trainings.
• Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Personal Accident Insurance, Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Accellor is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic