Business Analyst – New Delhi, India

Navitas; New Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Navitas, a leading global education provider, seeks an experienced Business Analyst for its Sales Enablement and Channel Partner Services team on a 12-month fixed-term contract in New Delhi. You will analyze and improve business processes, govern data quality, and support automation initiatives to drive efficiency and stakeholder satisfaction.

You will collaborate with multiple functions, translate requirements into practical solutions, and ensure audit-ready data across critical systems.

Qualifications

• 3–4 years’ experience in Business Analysis or similar role.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Experience documenting processes, requirements and supporting business change.
• Experience working with CRM or enterprise systems; Salesforce is highly desirable.
• Exposure to Power BI or Tableau.
• Experience with data quality, reporting, reconciliations or compliance processes.
• Practical experience with UAT, SOPs and continuous improvement.
• Strong communication and stakeholder management skills.
• A relevant degree in Business, Information Systems, Data, Commerce or a related discipline, or equivalent experience.
• Experience in international education, student recruitment or Educational Agent management would be an advantage.

Responsibilities

• Analyze and improve business processes, identifying opportunities to simplify, standardize and automate.
• Map current and future-state processes and document business requirements, user stories and acceptance criteria.
• Manage key Educational Agent processes, including onboarding, renewals, agreements and system updates.
• Maintain high-quality, accurate and audit-ready data across Salesforce, Oracle and StudyLink.
• Identify data issues, reconcile information across systems and coordinate corrective actions.
• Support UAT, implementation, SOPs, process documentation and change adoption.
• Develop reporting and insights on data quality, outstanding actions and process performance.
• Work with Sales, Compliance, Finance, Legal, Technology and other stakeholders to deliver practical improvements.
• Support automation and continuous improvement initiatives that improve speed, accuracy and stakeholder experience.

Skills

Analytical skills

Stakeholder management

Communication skills

Problem solving

Attention to detail

Education

Bachelor’s degree in Business/IS/Data

Tools

Salesforce

Power BI

Tableau

Job description

Business Analyst

We are seeking an experienced Business Analyst to join our Sales Enablement and Channel Partner Services team on a 12-month fixed-term contract. This role offers an opportunity to contribute to both operational delivery and meaningful process improvement, with a strong focus on enhancing efficiency, data quality and business outcomes.

The Business Analyst will work closely with the Channel Partner Services Manager and Commercial & Insights Manager to analyze and improve business processes, strengthen data governance, support automation initiatives and identify opportunities to simplify and standardize ways of working.

The role will collaborate with stakeholders across Sales, Compliance, Finance, Technology and other business functions to translate business requirements into practical and sustainable solutions. You will play an important role in improving processes, strengthening controls and enabling the team to deliver consistent, efficient and high-quality services to internal and external stakeholders.

Principal Accountabilities:

• Analyze and improve business processes, identifying opportunities to simplify, standardize and automate.
• Map current and future-state processes and document business requirements, user stories and acceptance criteria.
• Manage key Educational Agent processes, including onboarding, renewals, agreements and system updates.
• Maintain high-quality, accurate and audit-ready data across Salesforce, Oracle and StudyLink.
• Identify data issues, reconcile information across systems and coordinate corrective actions.
• Support UAT, implementation, SOPs, process documentation and change adoption.
• Develop reporting and insights on data quality, outstanding actions and process performance.
• Work with Sales, Compliance, Finance, Legal, Technology and other stakeholders to deliver practical improvements.
• Support automation and continuous improvement initiatives that improve speed, accuracy and stakeholder experience.

Qualifications and Selection Criteria

• 3–4 years’ experience in Business Analysis, Process Improvement, Operations Analysis or a similar role.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Experience documenting processes, requirements and supporting business change.
• Experience working with CRM or enterprise systems; Salesforce is highly desirable.
• Exposure to Power BI or Tableau.
• Experience with data quality, reporting, reconciliations or compliance processes.
• Practical experience with UAT, SOPs and continuous improvement.
• Strong communication and stakeholder management skills.
• A relevant degree in Business, Information Systems, Data, Commerce or a related discipline, or equivalent experience.
• Experience in international education, student recruitment or Educational Agent management would be an advantage.

About Navitas

Navitas is a leading global education provider supporting more than 60,000 students each year through innovative, life-changing learning opportunities around the world. You’ll be part of a purpose-driven organization where your work directly contributes to helping learners achieve their goals.

Applications will close on 10 December 2026. Early applications are encouraged, as we may appoint before the closing date.

Applicants must have full working rights in New Delhi, India, and be available to start immediately or on short notice.