Business Analyst , NCC- Hercules

Amazon; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

ADCI HYD 20 SEZ is seeking a data analytics professional to develop and apply domain knowledge, deploy data visualization, manage stakeholders, and provide analytical solutions to answer complex queries. The role supports global customer engagement initiatives and requires cross-team collaboration to drive business insights.

The candidate should be proficient in data retrieval, analysis, and presenting insights to leadership, with experience in SQL/ETL and BI tools.

Qualifications

• 1+ years of tax, finance or a related analytical field experience.
• 2+ years of Excel or Tableau experience.
• Bachelor's degree or equivalent.
• Experience defining requirements and using data and metrics to draw business insights.
• Experience with SQL or ETL.

Responsibilities

• Understand the various operations across the team.
• Manage high severity requests by collaborating with different teams to mitigate risks to business, customer experience and associate experience.
• Execute high impact mitigation actions using various tools.
• Work closely with product teams and align them with respect to your focus area.
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into an actionable format.
• Analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities.
• Suggest changes for improvement of processes and amend SOP's once they are approved.
• Plan and execute the identified projects by working with various teams.
• Communicating complex analysis and insights to stakeholders and business leaders, both verbally and in writing.

Education

Bachelor's degree or equivalent

Tools

SQL

ETL

Excel

Tableau

Power BI

QuickSight

Job description

Are you driven by the desire to create and execute solutions that truly put customers first and make a global impact? Do you like to dive deep to understand problems? Imagine collaborating with diverse teams from around the world, bringing unique perspectives together to drive meaningful change? If so, the NCC- Hercules team is looking for a highly skilled and motivated individual who can develop and apply domain/process expertise, deploy data visualization, manage stakeholders and provide analytical solutions to answer queries. This is YOUR opportunity to be a vital part of a dynamic team, shaping the future of customer engagement on a global scale.

Key job responsibilities

• Understand the various operations across the team.
• Manage high severity requests by collaborating with different teams to mitigate risks to business, customer experience and associate experience.
• Execute high impact mitigation actions using various tools.
• Work closely with product teams and align them with respect to your focus area.
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into an actionable format.
• Analyze and solve business problems with focus on understanding root causes and driving forward-looking opportunities.
• Suggest changes for improvement of processes and amend SOP's once they are approved.
• Plan and execute the identified projects by working with various teams.
• Communicating complex analysis and insights to stakeholders and business leaders, both verbally and in writing.

Basic Qualifications

• 1+ years of tax, finance or a related analytical field experience
• 2+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with SQL or ETL

Preferred Qualifications

• Experience creating complex SQL queries joining multiple datasets, ETL DW concepts
• Experience using very large datasets
• Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages

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Company

ADCI HYD 20 SEZ