Business Analyst - Integration

HappyFox Inc.; Chennai District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

HappyFox Inc. is seeking a Business Analyst with an analytical bent to work with stakeholders on integration-specific requirements, document processes, and define solutions that drive business objectives.

You will partner with Product and Engineering to define use cases, write user stories, validate requirements with customers and sales, and translate needs into actionable integration designs. Experience with APIs, webhooks, data synchronization, and tools like Figma/Sketch for mockups is

Qualifications

• 2+ years in a B2B tech product company with integration focus.
• Strong written and verbal communication; capable of documenting tech guides.
• Analytical and detail-oriented mindset.
• Knowledge of integration technologies like APIs and webhooks.
• Experience creating product specs and user stories.

Responsibilities

• Define integration use cases and write detailed user stories.
• Collaborate with Product and Engineering on specifications.
• Validate requirements with customers, sales, and internal teams.
• Perform competitive analysis to understand the market.
• Create mockups and UI requirements with the Product team.
• Develop training materials and guide end-users on workflows.

Skills

Integration projects

Communication

Analytical thinking

Requirements gathering

Stakeholder collaboration

Tools

APIs

Webhooks

Data synchronization

Figma

Sketch

Job description

We are looking for a Business Analyst with an analytical bent of mind. You will work with key stakeholders in identifying and defining integration-specific business requirements, documenting processes and determining solutions for driving accomplishment of business objectives.

Responsibilities:

• Collaborate with the Product and Engineering teams to define integration use cases, write detailed user stories, and create product specifications.
• Analyse and validate integration requirements with customers, sales, and internal teams, translating customer needs into actionable integration solutions.
• Perform competitive analysis and develop a deeper understanding of the market.
• Work closely with the Sales team on pre-sales activities, including RFPs and customer demos for integration-specific needs.
• Gather feedback from customers and Customer Success teams on integration challenges and areas for improvement.
• Create detailed mockups and UI requirements in alignment with the Product team.
• Assist the Marketing team with feature go-to-market planning, ensuring clear communication of integration benefits.
• Develop training materials and coach internal and external teams on integration workflows and features.
• Write user-friendly knowledge base articles and guides to simplify integration processes for end-users.
• Conduct quick user testing to validate integration features and workflows.

Requirements:

• Proven experience working on integration projects, with at least 2 years in a B2B technology-driven product company.
• Strong written and verbal communication skills, with the ability to create technical documentation and user-friendly guides.
• Analytical and detail-oriented mindset.
• A good understanding of integration technologies such as APIs, webhooks, and data synchronisation is required.
• Hands-on experience with tools like Figma or Sketch for creating product mockups and illustrations is preferred.
• Experience in customer support domain or QA/development roles in a cloud-based product company (optional).