Business Analyst - Fenergo

Technogen; Hyderabad; Vor Ort; INR 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Technogen in Hyderabad is seeking a proactive Fenergo Platform Specialist to support FenX implementations and business-critical operations. The role blends implementation, BAU support, data investigation, testing, and user enablement across Credit Risk and Compliance teams.

You will partner with Finance, IT, and external vendors to deliver platform configuration, testing, and releases while translating technical concepts for business users.

Qualifikationen

• Experience with Fenergo FenX platform implementation and support.
• Strong ability to investigate data and workflow issues with SQL.
• Proven documentation and testing support capabilities.

Aufgaben

• Serve as the Fenergo platform specialist for Credit Risk and Compliance teams.
• Provide platform implementation and support for FenX; be the primary user contact.
• Investigate application, data, workflow, and integration issues via root cause analysis.
• Research unfamiliar functionality using vendor docs, knowledge bases, and release notes.
• Document user guides, knowledge articles, procedures, and workflows.
• Support configuration activities including business rules, forms, and routing.
• Execute functional, integration, regression, and UAT testing with established plans.
• Validate defects, coordinate resolution, and verify fixes.
• Support production releases, deployments, smoke testing, and post-release validation.
• Write SQL queries to investigate production issues and validate data.
• Communicate technical findings clearly to business users.

Kenntnisse

Fenergo platform knowledge

Communication with stakeholders

Root cause analysis

SQL querying

Tools

FenX platform

SQL

Jobbeschreibung

Role Overview

We are seeking a proactive and resourceful Fenergo Platform Specialist to support a portfolio of business critical applications and related business processes. The role combines implementation, application support, data investigation, documentation, testing support, release support, and user enablement. The successful candidate will partner with business users, technology teams, vendors, and project teams to deliver FenX implementation and enhancements, provide BAU support, investigate issues, support production operations, document processes, execute testing, and help deliver high-quality business solutions. This position is ideal for someone who enjoys learning new applications, solving complex problems, and communicating technical concepts in a way that is meaningful to business users.

Key Responsibilities

• Serve as the Fenergo platform specialist and primary support resource for Credit Risk and Compliance teams partnering with Finance, IT, and external vendors
• Provide platform implementation as well as support for FenX application and serve as a primary point of contact for user questions and issue resolution.
• Investigate application, data, workflow, and integration issues through root cause analysis.
• Research unfamiliar functionality using vendor documentation, knowledge bases, release notes, and internal resources.
• Document user guides, knowledge articles, support procedures, troubleshooting guides, workflow documentation, and standard operating procedures.
• Support application configuration activities including business rules, configurable forms, workflow routing, and reference data where appropriate.
• Execute functional, integration, regression, and user acceptance testing (UAT) using established test plans.
• Validate defects, document findings, coordinate issue resolution, and verify fixes.
• Support production releases, deployments, smoke testing, and post-release validation.
• Write SQL queries to investigate production issues and validate data.
• Work with technical teams to understand data movement between applications, interfaces, and databases.
• Communicate effectively with business users, translating technical findings into clear, actionable information.