Business Analyst - Consumer Commerce

Varite Inc; India; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

VARITE India Private Limited, a global technology solutions leader, seeks a Consumer Commerce IDT Business Analyst to manage D2C Ecommerce platforms. You will analyze functional and technical requirements, backlogs, and coordinate internal and external teams across geographies to optimize ecommerce systems.

You will drive agile practices, ensure governance, and partner with solution architects to align technical solutions with business needs, security, and compliance, delivering stable, scalable

Qualifications

• Proven experience as a Business Analyst in a digital or marketing technology environment.
• Proven experience working with Agile methodologies such as Scrum.
• Demonstrated experience working with Adobe Commerce and/or other Ecommerce platforms.
• Understanding of Ecommerce processes and ecosystems.
• Familiarity with Ecommerce best practices and industry standards.
• Data analysis skills; SQL knowledge is a plus.
• Experience with solution integrations and cross-functional teams.

Responsibilities

• Act as a proxy Product Owner, maintaining the platform backlog and ensuring effective prioritization and execution.
• Collaborate with global stakeholders using Scrum and Agile practices.
• Co-create and oversee the platform roadmap and execution.
• Drive project delivery with quality and validation standards.
• Identify opportunities for continuous improvement of platform capabilities.
• Coordinate with Solution Architects to align technical solutions with business needs, compliance, and security.

Skills

Agile/Scrum

Stakeholder management

Backlog management

Ecommerce domain knowledge

Education

Degree or MBA qualification

Tools

Adobe Commerce

Shopify

Azure DevOps

Jira

Confluence

ServiceNow

Job description

Company Name

VARITE India Private Limited

About The Client

Client is a global technology solution and services leader providing business-friendly solutions, that enable future-readiness for clients. We seamlessly bring together digital expertise, strong industry-specific alliances, and deep domain expertise from ITC Group businesses. Our solutions and services are focused on Banking and financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality. ITC Infotech is a wholly-owned subsidiary of ITC Ltd, one of India's most admired companies.

About The Job

The Consumer Commerce IDT Business Analyst is responsible for managing and optimizing the D2C Ecommerce solutions available in an organization.

Responsibilities

• Business analysis of functional and technical requirements provided by the organization's business units.
• Management of the backlog of Ecommerce software change requests and associated costs.
• Organizing the work of in-house and third-party teams involved in the maintenance, optimization, and development of Ecommerce systems.
• Leading and assisting in global initiatives for Ecommerce systems optimization and communication with internal and external stakeholders relevant to the process.
• This role is essential for ensuring the stability, cohesion, and ease of maintenance of global Ecommerce systems to maximize efficiency and productivity across business units and geographies.
• Drive simplification initiatives and global platform rollouts within the DBS portfolio through digital transformation while accelerating opportunities for end users of Ecommerce systems.
• Accountable for stability, efficiency, and silent running through management and monitoring of IDT Ecommerce platforms and integration endpoints by underpinning contracts (SLA), driving towards a world-class IDT user experience and compliance.

Scope

• This role has a global scope as part of the dedicated team in IDT Corporate Services Finance. It will have a global impact on finance processes and performance and will lead a variety of brand projects including sustainability initiatives and migrations.

Essential Job Functions

Platform Management

• Develop and maintain platform guidelines, principles, and best practices.
• Develop, document, and share best practices for managing, maintaining, and enhancing Consumer Commerce platforms.
• Maintain and disseminate platform guidelines, ensuring alignment with industry standards and organizational policies.
• Define and enforce principles for platform usage, development, and governance.
• Ensure platform governance and compliance with organizational standards.
• Monitor and maintain Ecommerce systems and collaborate with Service Teams to ensure systems remain current and operational.
• Introduce and facilitate DevSecOps practices for managed platforms.
• Work with Architecture, Cyber Security, Legal, and other stakeholders to ensure platform compliance.
• Support solution reviews and ensure adherence to internal and industry standards while identifying cross-team synergies.

Stakeholder Engagement

• Facilitate Agile ways of working utilizing Scrum methodologies to collaborate with global stakeholders.
• Collaborate with End Markets to define and prioritize use cases, manage demand, and identify technology debt.
• Assist stakeholders in leveraging platform capabilities to achieve business objectives.
• Facilitate and drive results through cross-functional teams.
• Act as the first level point of escalation for Consumer Commerce-related engagements.
• Support Service Managers and support teams in identifying and resolving Consumer Commerce issues.

Backlog Management

• Act as a proxy Product Owner, maintaining the platform backlog and ensuring effective prioritization and execution.
• Ensure optimal utilization of development team capacity.

Roadmap and Execution

• Co-create the platform roadmap and oversee its execution.
• Collaborate with Solution Architects to align technical solutions with business requirements and organizational compliance, security, and architecture standards.

Project Delivery

• Facilitate project delivery, ensuring development activities meet quality and validation standards.
• Work with project teams to ensure timely and successful project completion.

Continuous Improvement

• Identify opportunities to improve platform usage and management.
• Develop and implement strategies for continuous enhancement of platform capabilities.

Qualifications

Experience Required

• Proven experience as a Business Analyst in a digital or marketing technology environment.
• Proven experience working with Agile methodologies such as Scrum.
• Demonstrated experience working with Adobe Commerce and/or other Ecommerce platforms.
• Understanding of Ecommerce processes and ecosystems.
• Familiarity with Ecommerce best practices and industry standards.
• Basic knowledge of legal and compliance frameworks related to Ecommerce operations.
• Experience managing and maintaining high-complexity digital platforms, preferably within a direct-to-consumer (D2C) environment.
• Experience working with solution integrations.
• Data analysis skills and familiarity with data management processes and solutions such as SQL are a plus.
• Experience working with cross-functional teams including developers, solution architects, and project managers.

Technical / Functional Skills

• Experience with Ecommerce platforms such as Adobe Commerce, Shopify, or similar solutions.
• Understanding of DevSecOps practices and their application in platform management.
• Familiarity with Agile methodologies, particularly Scrum.
• Strong capability in backlog management, capacity planning, and cost management.
• Proficiency in Azure DevOps, Jira, and Confluence.
• ServiceNow knowledge is a significant advantage.

Soft Skills

• Excellent communication and collaboration skills to work effectively with global, regional, and local stakeholders.
• Strong analytical skills with the ability to translate business needs into functional and technical requirements.
• Strong organizational skills with the ability to self-organize work and proactively identify improvement opportunities.
• Ability to develop and enforce guidelines and best practices.
• Strong problem-solving capabilities to address platform issues, technology debt, and complex technical environments.
• Credibility and trust with business and IT stakeholders.
• Ability to work under pressure and manage demanding situations effectively.
• Strong relationship management and conflict resolution skills.
• Ability to manage geographically dispersed teams and stakeholders.
• Good understanding of organizational products, services, and how technology solutions support business objectives.
• Innovative mindset with a focus on service quality improvement while balancing business and cost objectives.

Education / Qualifications / Certifications Required

• Degree or MBA qualification.

Equal Opportunity Employer

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.