Business Analyst

Mondelez International; Mumbai; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Mondelez International in Mumbai, India, is seeking a senior professional to lead Bill to Cash activities, including credit management, invoicing and collections. This role requires coordinating with sales and finance to minimize delinquencies and improve cash flow while adhering to global credit policies.

You will manage a team, drive data-driven decisions, and collaborate with global and regional stakeholders to ensure timely, accurate financial processes across SAP and non-SAP environments.

Qualifications

• Minimum 10 years of hands-on experience in Bill to Cash (Credit Management, AR and Invoicing), including system deployment across multiple countries.
• Robust technical proficiency in SAP FSCM modules, able to navigate transactions, tables and data structures independently.
• Proven track record in driving project execution, including testing, requirements and process documentation, and problem-solving.

Responsibilities

• Oversee credit management and cash collection strategies, including defining collection workflows and onboarding new customers.
• Enforce global credit policy and build relationships with major customers and sales teams.
• Lead, train and develop the collections team; ensure staff comply with legal issues in credit and collection activities.

Skills

Credit management

Cash collection

Team leadership

Data analysis

Communication skills

Negotiation

Tools

SAP FSCM

ERP systems

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will oversee credit management and/or cash collection activity. Working with the sales and finance functions, you will minimize overdues, and clear claims and deductions in an accurate and timely manner, monitoring and mitigating our risk and minimizing bad debt write-offs.

How you will contribute

You will:

• Oversee customer credit risk management and effective customer collections (including defining collection strategies and worklists, new customer onboarding, ongoing credit assessments and risk category and credit limit maintenance)
• Adopt, communicate and enforce the global credit policy, building in-person relationships with major customers and the sales teams that support them
• Ensure the technical proficiency of the bill-to-cash staff and manage the team responsible for credit analysis and receivables collection including training and skills development
• Represent the company in professional credit groups and manage high-risk accounts and bankruptcies
• Ensure staff are aware of and compliant with legal issues pertaining to credit and collection activities

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Significant experience in credit and collection management or financial accounting
• A business perspective to the context of credit decisions
• Experience leading and developing a team
• Able to analyze data and derive insights into action with a focus on delivering to timelines and KPIs
• Great interpersonal, teamwork and communication skills
• Able to influence, negotiate and apply commercial acumen

Job Profile Summary

You will be part of the MDS Bill to Cash Product team, which is responsible for Invoicing, Accounts Receivables (Cash apps, Collections, Deduction) and Credit management processes across SAP & non SAP technologies. You will develop a deep understanding of the opportunities, risks and issues facing the business function and will advise on possible solutions, translating business needs into detailed product requirements for complete resolution. You will support the Product Manager in realising the product strategy through incremental improvements to the product, designing business scenarios and use cases, through excellent partnering with business stakeholders.

Job Description

Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. Mondelez International is seeking a highly motivated, hands‑on and accountable individual to join our team as team member in MDS Bill to Cash Product team. The role requires excellent collaboration, both functional and cross-functional, with global and regional business stakeholders to drive alignment and deep understanding of key system requirements and associated changes. The role must influence and guide stakeholders, creating materials that support understanding and long‑term sustainability. The successful candidate must be able to listen and learn, resolve problems and conflict and relies on detailed process and systems understanding. This pivotal role will be responsible for the successful design and delivery of the Bill to Cash Products, ensuring alignment with organizational goals across SAP and other technologies in this area. You will act as a bridge between technology and business teams, ensuring system readiness and on‑time execution across the full program scope. This position will be crucial in overseeing the projects throughout their duration, ensuring seamless coordination between global, regional and local teams.

How you will contribute

We look for someone who:

• Has a strong understanding of processes and related technology functionalities in the Bill to Cash area (Invoicing, Credit Mgm, AR) and can translate business requirements into technology solutions.
• Strong business acumen, familiar with standards and controls.
• Abreast of the latest technology trends and the opportunities/risks they present to the business.
• Experienced in analysing and breaking down problems and information using structured frameworks and methodologies.
• Is proactive, autonomous, and hungry to deliver.
• Is focused on problem solving, raises red flags, and asks for help early when needed.
• Can meet the demands of a global project across multiple time zones.
• Is committed to the successful completion of all deliverables he/she is accountable and/or responsible for, on time, in full.
• Is a team player, operates and collaborates in close interaction with other team members (e.g. Business lead, PMO etc.), other streams and functions (e.g. OC, OF, Customer Care, Finance, Sales, Master Data etc.), and external counterparts (e.g. Accenture BPO, Accenture Support, etc.), global, regional, BU and market OTC stakeholders Drives outcomes and deliverables independently, with limited information and without waiting for others.

What you will bring

A desire to drive your future and accelerate your career, and the following experience and knowledge:

• A strong drive to own outcomes and make a difference, with the following qualifications and traits:
• Minimum 10 years of hands‑on experience in Bill to Cash (Credit Management, AR and Invoicing), including system deployment across multiple countries, within a region or across regions.
• Robust technical proficiency in SAP: able to navigate transactions (especially in the SAP FSCM modules), tables, and data structures independently.
• Proven track record in driving project execution, not only participation — including testing, requirements and process documentation, and problem‑solving.
• Strong analytical mindset with capability to design/improve processes, think critically, and propose fit‑for‑purpose solutions.
• Excellent collaboration and communication skills, with the ability to work in complex matrix environments and across cultures.
• A business and process mindset with a desire to understand and harmonize our system landscape through hands‑on partnership with 3rd parties on development.
• Able to influence and drive a strategic agenda cross‑functionally and across organisations.
• Articulation and clarity: ability to communicate complex ideas clearly and concisely.
• Maintain a "keep‑it-simple" approach in all communications.
• Excellent verbal and written communication skills.
• Pragmatism: approach problem‑solving with a practical and results‑oriented mindset.
• Approach issues with a proactive mindset, focusing on finding solutions.
• Cross‑cultural collaboration: exhibit cultural sensitivity and adapt communication styles as needed.
• Foster strong relationships with diverse teams across different countries.
• Resilience: demonstrate resilience in the face of challenges, maintaining a positive and solution‑oriented mindset during testing phases and technical setbacks.
• Team spirit: foster a collaborative and positive team spirit, encouraging open communication and constructive problem‑solving.
• Inspire and motivate the team with enthusiasm and a can‑do attitude, reinforcing a culture of collective success and shared responsibility.
• Adaptability: embrace the dynamic nature of the project, adapting quickly and inspiring the team to approach setbacks with flexibility and creativity.
• A doer — able to work autonomously, take ownership, and get things done with minimal supervision.
• Comfortable with ambiguity and able to connect dots quickly, following instructions even if partial and turning them into actionable steps and deliverables.
• Proactive communicator: reports issues/risks, requests help, and doesn’t assume others will fill the gaps.
• Strong accountability and pride in quality and timeliness of deliverables.
• Able to think ahead, pre‑empt roadblocks, and build contingency where needed.
• Cultural sensitivity and experience working across different and multiple countries, BUs, and ideally regions.
• High energy, professional maturity, and strong ownership mentality.

No Relocation support available

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high‑quality snacks that nourish life’s moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum. Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender or sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type Regular Credit & Collections Management (BTC) Customer Service & Logistics

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high‑quality snacks that nourish life’s moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum. Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity!