Business Analyst

National e-Governance Division; Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A government technology agency in Delhi is seeking a Business Analyst to assist in understanding the digital transformation needs of Central Government Ministries. You will engage with various stakeholders, translate inputs into functional specifications, and ensure alignment of technical requirements with policy goals. The ideal candidate has a background in IT/e-Governance and experience in AI initiatives. This contract role offers an opportunity to contribute to citizen-centric digital services.

Qualifications

• 4+ years of experience as a Business Analyst in IT/e-Governance projects.
• Experience in identifying AI use cases and drafting AI-specific requirements.
• Strong grasp of data privacy, security policies, and AI fairness/accessibility guidelines.

Responsibilities

• Engage with Ministry officials and end-users to understand business processes.
• Translate stakeholder inputs into clear functional requirements.
• Document AS-IS and TO-BE business process workflows.

Skills

Requirements elicitation

Business process analysis

AI use case identification

Stakeholder engagement

Documentation skills

Proficiency in tools like MS Visio

Understanding of SDLC

Data privacy knowledge

Education

B.E./B.Tech/MCA or equivalent

MBA/PGDM in IT Systems or related field

Certifications in Business Analysis

Tools

MS Visio

JIRA

Confluence

Excel

PowerPoint

Job description

National e‑Governance Division – Business Analyst

Job Overview

The Business Analyst will be responsible for understanding the digital transformation and AI enablement needs of Central Government Ministries and translating them into functional and technical specifications. This role involves detailed stakeholder engagement, business process analysis, documentation, gap assessments, and coordination between technical, data science, and policy teams to ensure successful implementation of citizen‑centric digital and AI‑powered services.

Primary Responsibilities

• Engage with Ministry officials, domain experts, and end‑users to understand business processes, challenges, and transformation objectives, including opportunities for AI adoption.
• Conduct requirement elicitation sessions, interviews, workshops, and field visits to identify use cases including AI (e.g., document classification, chatbot automation, predictive analytics).
• Translate stakeholder inputs into clear functional, non‑functional, and AI‑specific requirements (e.g., model accuracy, explainability, data readiness).
• Document AS‑IS and TO‑BE business process workflows using standard tools (e.g., BPMN).
• Perform gap analysis between current systems and desired digital/AI‑enabled solutions.
• Identify inefficiencies and recommend process reengineering (e.g., NLP for document processing, ML for citizen service prioritization).
• Prepare and maintain BRDs, FRS, SRS, Use Cases, and User Stories, including AI‑specific artifacts like data flow diagrams, model evaluation criteria, and ethical considerations.
• Support drafting of Concept Notes, DPRs, RFPs, RFQs, and Technical Evaluation Criteria with AI components (e.g., model lifecycle, training data specifications).
• Collaborate with Solution Architects and Data Scientists to align functional requirements.
• Liaise between stakeholders and development teams to ensure smooth implementation of intelligent systems.
• Participate in UAT planning, test case review, and issue resolution, including validation of AI outputs against business expectations.
• Track and report progress on deliverables, model performance metrics, risks and mitigation plans.
• Align solutions with national digital governance policies, MeitY standards, and frameworks.
• Promote responsible adoption of Digital Public Goods and AI tools (e.g., Aadhaar, DigiLocker, UPI, ONDC) wherever applicable.
• Ensure usability, inclusivity, and accessibility of digital services from a citizen perspective.

Educational Qualifications Essential

• B.E./B.Tech/MCA or equivalent
• MBA/PGDM in IT Systems, Public Policy, Operations, or related field
• Certifications in Business Analysis (CBAP, CCBA), Agile (CSM), Digital Transformation, or AI Foundations (e.g., AI for Everyone, Responsible AI)

Skills and Experience

• 4+ years of experience as a Business Analyst in IT/e‑Governance projects, with exposure to AI/ML initiatives.
• Experience in identifying AI use cases, drafting AI‑specific requirements, and coordinating with data science teams.
• Proficiency in tools like MS Visio, Draw.io, JIRA, Confluence, Excel, and PowerPoint.
• Knowledge of SDLC, Agile, and Waterfall methodologies.
• Strong grasp of data privacy, security policies, and AI fairness/accessibility guidelines.
• Prior experience in government projects is a plus.
• Experience in voice‑based solutions such as Voice navigation for websites, discovery platforms, etc is an added advantage.

LAST DATE TO APPLY : 16.11.2025

Seniority level: Associate

Employment type: Contract

Job function: Analyst | Industries: IT Services and IT Consulting

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