Business Analyst

Vinculum Solutions, Inc; Dadri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Vinculum Solutions, Inc. is seeking a results-driven project coordination professional to oversee 46 client implementations across multiple teams, ensuring on-time delivery and adherence to scope.

You will manage timelines, plan changes, and deliver weekly status updates to clients and internal stakeholders. The role requires proactive risk management, strong aptitude for cross-functional collaboration, and meticulous documentation to support successful Go-Live and post-Go-Live handover.

Responsibilities

• Own and track project timelines, milestones, and deliverables across 46 client implementations.
• Maintain and update project plans weekly in coordination with functional, engineering, QA, and client teams.
• Flag and follow up on slippages, risks, or delays proactively.
• Ensure all internal and external teams are aligned to planned Go-Live dates.
• Prepare and share structured weekly project status reports (internal & client-facing) including progress, blockers, next steps, and accountability matrix.
• Escalate issues or misalignments early with actionable resolution options.
• Schedule and manage cadence calls, MOMs, and follow-up actions effectively.
• Track dependencies across product customizations, engineering tickets, and release schedules.
• Identify bottlenecks in cross-functional teams and facilitate resolution.
• Maintain a risk register and actively update mitigation plans in collaboration with project owners.
• Monitor all approved and in-scope change requests, ensuring documentation, estimates, and timelines are captured.
• Liaise with product/engineering for feature changes, ensuring alignment with customer expectations and release timelines.
• Ensure no scope creep without written change sign-offs.
• Maintain up-to-date internal trackers for each project across Jira, Confluence, Freshdesk, Excel, or other internal tools.
• Ensure all documentation BRDs, SOWs, test plans, Go-Live checklists are centrally stored and version-controlled.
• Collaborate with QA and support for a clean handover and post-Go-Live tracking.
• Demonstrate working knowledge of ecommerce operations, omnichannel use cases, and Vinculum's product modules.
• Engage in basic process mapping to capture gaps in client expectations vs product capabilities.
• Support project managers in driving adoption of core modules and minimizing unnecessary customisations.

Job description

Job description

Key Responsibility Areas (KRAs):

1. Multi-Project Coordination & Execution

• Own and track project timelines, milestones, and deliverables across 46 simultaneous client implementations.
• Maintain and update project plans weekly in coordination with functional, engineering, QA, and client teams.
• Flag and follow up on slippages, risks, or delays proactively.
• Ensure all internal and external teams are aligned to planned Go-Live dates.

2. Reporting & Stakeholder Communication

• Prepare and share structured weekly project status reports (internal & client-facing) including progress, blockers, next steps, and accountability matrix.
• Escalate issues or misalignments early with actionable resolution options.
• Schedule and manage cadence calls, MOMs, and follow‑up actions effectively.

3. Dependency Identification & Risk Management

• Track dependencies across product customizations, engineering tickets, and release schedules.
• Identify bottlenecks in cross‑functional teams (product, QA, data, infrastructure) early and facilitate resolution.
• Maintain a risk register and actively update mitigation plans in collaboration with project owners.

4. Change Management & Customisation Oversight

• Monitor all approved and in‑scope change requests, ensuring documentation, estimates, and timelines are captured.
• Liaise with product/engineering for feature changes, ensuring alignment with customer expectations and release timelines.
• Ensure no scope creep without written change sign‑offs.

5. Documentation & Internal Alignment

• Maintain up-to-date internal trackers for each project across Jira, Confluence, Freshdesk, Excel, or other internal tools.
• Ensure all documentation BRDs, SOWs, test plans, Go‑Live checklists are centrally stored and version‑controlled.
• Collaborate with QA and support for a clean handover and post‑Go‑Live tracking.

6. Customer & Business Understanding

• Demonstrate working knowledge of ecommerce operations, omnichannel use cases, and Vinculums product modules.
• Engage in basic process mapping to capture gaps in client expectations vs product capabilities.
• Support project managers in driving adoption of core modules and minimizing unnecessary customisations.

Key Performance Indicators (KPIs):

• % Projects delivered on‑time and within scope.
• No. of weekly reports delivered without delay.
• % of risks and dependencies identified proactively.
• Client satisfaction score (post-implementation).
• Internal SLA adherence across engineering/product coordination.