Business Analyst

Francisco Partners; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Black Duck Software, Inc. is seeking a detail-oriented Business Analyst with expertise in data analysis, PSA tools, and Salesforce (SFDC).

You will bridge business needs with technical solutions, building dashboards and data-driven insights to optimize processes and support strategic decisions. The role focuses on security metrics, vulnerability trends, and operational KPIs, using SQL and Python for data extraction and analysis, and shaping secure workflows and reporting across services and

Qualifications

• Hands-on experience with professional services automation management platforms (Certinia, Teamwork).
• Hands-on experience with Salesforce (SFDC) configuration and reporting.
• Proficiency in data analysis and automation: SQL, Python, Excel, BI tools, API Development, DAX, data modeling, visualization best practices.
• Experience implementing cross-functional cost governance processes and KPIs.
• 3+ years as a Business Analyst or similar role in software or cybersecurity environments.
• Excellent verbal and written communication skills for stakeholder engagement.

Responsibilities

• Build and maintain dashboards for security metrics, vulnerability trends, and operational KPIs.
• Use SQL and scripting (Python preferred) for data extraction, transformation, and analysis.
• Configure and customize secure workflows, access controls, and compliance reporting.
• Analyze PSA & CRM data to identify patterns impacting profitability and operational efficiency.
• Provide day-to-day operational support for services, business systems and processes
• Troubleshoot and resolve issues related to data integrity, reporting, and system functionality.
• Ensure adherence to operational workflows.
• Process Improvement: Identify gaps in security and operational processes, propose solutions, and assist in implementation.
• Testing & Validation: Support UAT and ensure deliverables meet both business and security requirements.
• Maintain clear documentation for requirements, processes, and compliance standards.

Skills

Certinia

Teamwork

Salesforce SFDC

Data analysis

Python

SQL

Excel

BI tools

Data modeling

Job description

Overview

Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

Role

We are seeking a detail-oriented and analytical Business Analyst with expertise in data analysis, PSA tools and Salesforce (SFDC). The ideal candidate will bridge business needs and technical solutions, leveraging data-driven insights to optimize processes and support strategic decision-making.

Responsibilities

• Build and maintain dashboards for security metrics, vulnerability trends, and operational KPIs.
• Use SQL and scripting (Python preferred) for data extraction, transformation, and analysis.
• Configure and customize secure workflows, access controls, and compliance reporting.
• Analyze PSA & CRM data to identify patterns impacting profitability and operational efficiency.
• Provide day-to-day operational support for services, business systems and processes
• Troubleshoot and resolve issues related to data integrity, reporting, and system functionality.
• Ensure adherence to operational workflows.
• Process Improvement: Identify gaps in security and operational processes, propose solutions, and assist in implementation.
• Testing & Validation: Support UAT and ensure deliverables meet both business and security requirements.
• Maintain clear documentation for requirements, processes, and compliance standards.

Qualifications & Experience

• Hands-on experience with professional services automation management platforms (Certinia, Teamwork).
• Hands-on experience with Salesforce (SFDC) configuration and reporting.
• Proficiency in data analysis and automation: SQL, Python, Excel, BI tools, API Development, DAX, data modeling, visualization best practices).
• Experience implementing cross-functional cost governance processes and KPIs.
• 3+ years as a Business Analyst or similar role in software or cybersecurity environments.
• Excellent verbal and written communication skills for stakeholder engagement
• Strong problem-solving and critical thinking abilities.
• Ability to manage multiple priorities in a fast-paced, security-focused environment.
• Collaborative mindset with attention to detail

Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.