Business Advisory Senior Analyst - Voice

Accenture PLC; Navi Mumbai; Presencial; INR 1.500.000 - 2.100.000; Jornada completa

Descripción de la vacante

Accenture PLC in Mumbai seeks a Business Advisory Senior Analyst with 5–8 years of experience to manage Supplier Warranty Recovery (SWR). You will lead warranty claim assessments, negotiate with suppliers, and oversee recovery operations to reduce warranty spend.

The role requires BE, strong analytics, and proficiency with SAP, Excel, Qlik Sense, and supplier portals. You will interact with OEM teams, suppliers, TAC, and quality groups to drive credible outcomes.

Formación

• Experience in warranty claim management and supplier recovery.
• Strong analytical, stakeholder management, and problem-solving skills.
• Proficient in SAP, Excel, Qlik Sense, and supplier portals.

Responsabilidades

• Recover warranty-related costs from suppliers for defective components.
• Assess claims, perform failure analysis, and interpret warranty agreements.
• Collaborate with OEM warranty teams, suppliers, TAC, and quality/engineering teams.
• Manage supplier interactions and financial recovery processes.

Conocimientos

Stakeholder management

Quality commitment

Strategic planning

Negotiation skills

Educación

BE

Herramientas

SAP

Excel

Qlik Sense

Supplier Portals

Descripción del empleo

Skill required: Supply Chain - Warranty Management

Designation: Business Advisory Senior Analyst

Qualifications: BE

Years of Experience: 5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• Supplier Warranty Recovery (SWR) is a business service that helps Original Equipment Manufacturers (OEMs) recover warranty costs from suppliers responsible for defective components that fail during the machine warranty period. The service combines technical claim assessment, supplier negotiations, warranty agreement management, analytics, and recovery operations to minimize warranty spend and improve supplier.
• You will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits It also involves management of the flow of goods and services and including all processes that transform raw materials into final products

What are we looking for?

• Ability to manage multiple stakeholders;Commitment to quality;Corporate planning & strategic planning;Written and verbal communication;Negotiation skills
• We are looking for professionals with experience in warranty claim management, supplier recovery, technical failure analysis, supplier negotiations, and data-driven decision‑making. The ideal candidate should be capable of assessing warranty claims, determining supplier liability, interpreting warranty agreements, conducting root cause analysis, managing supplier interactions, handling appeals and part returns, and utilizing tools such as SAP, Excel, Qlik Sense, and Supplier Portals. Strong analytical, communication, stakeholder management, and problem‑solving skills are essential to max.

Roles and Responsibilities:

• The Supplier Warranty Recovery (SWR) Analyst is responsible for recovering warranty-related costs from suppliers when a supplier‑owned component contributes to a field failure. The role combines technical claim assessment, supplier negotiation, warranty agreement interpretation, failure analysis, and financial recovery management.
• The analyst works closely with:
  • OEM Warranty Teams
  • Suppliers
  • Technical Analysis Centers (TAC)
  • Quality Teams
  • Engineering Teams
  • Purchasing Teams
  • Supplier Recovery Leadership (L3)
• Location: Mumbai.
• Lang: . BE

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