Business Advisory Associate - Voice

Accenture in India; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in India is seeking a Business Advisory Associate for Next Generation Customer Operations - Incident Management. The role focuses on managing and resolving customer queries, handling escalations and complaints within SLA, and transforming incident handling into a value-generating service that differentiates Accenture in the market.

Primary responsibilities include monitoring incidents, ensuring timely resolutions, and collaborating with the team to provide best possible outcomes.

Qualifications

• 1 to 3 years of experience required.
• Primary skill: Incident Management (P1).
• Secondary skill: Customer Service (P1).

Responsibilities

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Transform the function from resolving customer problems into a value generating service that differentiates in the market.
• Monitor, detect and manage any incident or event that disrupts the expected standard operation of a system, service or product within an infrastructure, and execute proper responses.

Skills

Incident Management

Customer Service

Education

Any Graduation

Job description

Skill required:

Next Generation Customer Operations - Incident Management

Designation:

Business Advisory Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
• Monitor, detect and manage any incident or event that disrupts the expected standard operation of a system, service or product within an infrastructure, as well as executing the proper responses to such events. What are we looking for?
• a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
• Primary skill - Incident Management - P1
• Secondary skill - Customer Service - P1 Roles and Responsibilities:
• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts