Business Advisory Associate-Voice

Accenture services Pvt Ltd; Gurugram District; On-site; INR 350,000 - 500,000; Full time

Job summary

Accenture is seeking energetic individuals to join our Engagement Centre as Customer Service Agents. You will assist customers with complaints, process orders and returns, and handle inbound calls and website inquiries.

This role covers multichannel support across products, requires 1–3 years' experience, and offers opportunities to contribute to process improvements within a global services company.

Qualifications

• Graduation is required.
• 1–3 years of customer service experience.
• Experience with multichannel support is preferred.

Responsibilities

• Assist customers with complaints and order/return processing.
• Handle inbound/outbound calls and website registration inquiries.
• Provide product information to the trade/marketing teams.
• Escalate issues to Tier 2 and report system problems.

Skills

Customer Operations Tech

Education

Any Graduation

Job description

Skill required: Next Generation Customer Operations - Customer Service Technology

Designation: Business Advisory Associate

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre. As a customer service Agent your primary role will be to assist our consumers/customers with complaint handling, order and return processing, inbound calls, website registration inquiries and general questions or concerns regarding our products to trade and marketing team

What are we looking for?

Considering that the position will cover multimedia / multichannel support, like customer service, customer contact and technical support, or trade marketing activities, the following experience and skills are required: Experience Required

• Inbound and Outbound customer service experience
• Experience working under pressure Roles and Responsibilities:
• Handle support/service escalations to/from clients
• Transfer calls to the Tier 2 department
• Will track and report system issues as needed
• Stay current with system information, changes and updates
• Comply with service level agreements
• Support and help on Process documentation
• Comply with the assigned schedule to cover the hours of operation
• Comply with the account KPIs
• Support with any other new process at the time the client requires it, if it has been officially included in our range of services