Business Advisory Analyst

Accenture in India; Hyderabad; On-site; INR 450,000 - 600,000; Full time

Job summary

Accenture is hiring a Business Advisory Analyst in Hyderabad to support Next Generation Customer Operations - Customer Service Technology. You will resolve customer queries, handle escalations, and ensure complaint closure within SLA while transforming service into a value driver.

You will contribute to the customer support vertical, interact with peers and stakeholders, and may work in rotational shifts. Opportunity to learn, adapt and grow with the team.

Qualifications

• Attention to detail
• Good presentation skills
• Eager to learn and adapt to situations
• Ability to perform under pressure
• Good logical, analytical and reasoning skills
• Good understanding of troubleshooting issues
• Primary skill - Customer Service Technology - P1
• Effective verbal communications with stakeholders
• Effective written communications

Responsibilities

• Analyze and solve lower-complexity problems
• Interact with peers within Accenture before updating supervisors
• Limited exposure with clients or management
• Receive moderate daily task instructions and new assignment details
• Work as an individual contributor in a team with a focused scope
• Role may require rotational shifts
• Represent clients by engaging with customers online and offline
• Develop customer education content and contribute to client community strategy
• Monitor community hygiene and direct power user workflows
• Evangelize products via online community, events, webinars, and other channels
• Coach and train team on updates and daily activities

Skills

Customer Service Technology

Education

Any Graduation

Job description

Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Business Advisory Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market
• Platform and software contact centers use to provide customer support.
• The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for?
• Attention to Detail
• Good presentation skills
• Eager to learn and adapt to situations
• Ability to perform under pressure
• Good logical, analytical, and reasoning skills
• Good understanding of troubleshooting issues
• Primary skill - Customer Service Technology - P1
• Effective Verbal Communications Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action
• Effective Written Communications Create, deliver, or exchange concise written documentation with thoughts, opinions, or information to convey meaning, construct shared understanding, or promote action. Provide clear meaning to the audience by using correct grammar, sentence structure, punctuation, and style Roles and Responsibilities:
• In this role you are required to do analysis and solving of lower-complexity problems.
• Your day to day interaction is with peers within Accenture before updating supervisors.
• In this role you may have limited exposure with clients and or Accenture management.
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.
• The decisions you make impact your own work and may impact the work of others.
• You will be an individual contributor as a part of a team, with a focused scope of work.
• Please note that this role may require you to work in rotational shifts
• Represent our clients by engaging directly with the customer online and offline. Develop customer education content and contribute to client overall community strategy
• Manage the community hygiene by daily monitoring, reducing spam, duplicate discussions, and directing power user workflows
• Evangelize our products and educate our customers via online community, events, webinars and potentially social media, blogs, or external communications channels
• Coaching & training team on latest updates, supporting in daily activities