Branch Support Executive - Durgapur

Rentokil Initial; Durgapur; On-site; INR 180,000 - 240,000; Full time

Job summary

Rentokil PCI in India is seeking a Back Office Executive to support end-to-end branch operations. You will handle customer communications, documentation, invoicing, compliance, and coordination with internal teams and stakeholders.

The role requires handling calls and emails, managing invoices and renewals, and maintaining necessary SHE and audit records. A BCom with 0–1 year experience and proficiency in MS-Office/G-Suite is expected.

Qualifications

• Back Office admin experience preferred (0–1 year).
• Proficient in MS-Office and Google Suite.
• Strong written and verbal communication, attention to detail.

Responsibilities

• Attend branch calls, transfer, and provide information to prospects/customers.
• Manage central email queries and direct to appropriate teams.
• Process invoices, renewals, and price-related changes.
• Maintain branch documentation, records, and compliance materials.
• Coordinate with internal teams and external stakeholders.
• Support audits and regulatory requirements as needed.

Skills

Effective communication

Accuracy in documentation

Multi-Tasking

Time Management

Education

Bcom

Tools

MS-Office

G-Suite

Job description

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.
• The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
• Manage emails received on the central email ID, including directing, assigning, and responding to queries
• Assign iCABS tickets and coordinate with relevant employees for timely status updates
• Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
• Raise CR (Change Request) tickets for price decreases
• Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
• Raise termination requests through the portal as needed
• Maintain SHE-related documentation, including fumigation certifications and register updates
• Oversee license renewals, ensure compliance, and coordinate for audit readiness
• Prepare incentive calculations for timely submission
• Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
• Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
• Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
• Raise credit note requests in the system as applicable
• Oversee petty cash portal operations and liaise with local banks for related activities
• Maintain conveyance records for technicians
• Upload service dockets for key accounts
• Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations

Key Result Areas:

• Timely and error-free handling of operational tasks
• Accurate documentation and compliance tracking
• Effective coordination across teams and platforms
• On-time submission of reports and invoices
• Proactive support in audits, SHE, and regulatory requirements

Educational Qualification / Other Requirement:

• Bcom
• 0-1 years of experience required in Back Office Administration
• Proficient in MS-Office/G-Suite

Competencies (Skills essential to the role):

• Effective communication skills (Written and Verbal)
• Accuracy in documentation and data entry
• Multi-Tasking
• Time Management

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Service

• Relationships

• Teamwork

• Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.