Branch Support Executive - Gandhinagar

Rentokil Initial; Gandhinagar; On-site; INR 201,000 - 279,000; Full time

Job summary

Rentokil PCI, operating as Rentokil Initial in Gandhinagar, seeks a Branch Support Executive. The role supports end-to-end branch operations, communications, documentation, invoicing, compliance, and coordination with internal teams.

Freshers with 0–1 year of experience and any graduate qualification are encouraged to apply. The selected candidate will report to the ABM/BM and work within a multi-functional team, liaising with internal departments and external stakeholders to ensure smooth

Qualifications

• Graduation is required.
• 1–2 years of experience in back office administration preferred.
• Preferably from an MNC.
• Proficient in MS-Office and G-Suite.

Responsibilities

• Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers.
• Manage emails on the central ID, including directing, assigning, and responding to queries.
• Raise iCABS tickets and coordinate with relevant staff for status updates.
• Handle invoice-related activities, including forecasting, suspensions, printing, and distribution.
• Raise CR tickets for price changes and manage renewals/price adjustments.
• Maintain branch documentation including quotations, compliance records, OCCs, POs, warranties.
• Oversee license renewals, ensure compliance, and assist in audits.
• Prepare and submit incentive calculations and manage attendance and mediclaim records.

Skills

Effective communication

Documentation accuracy

Multi-Tasking

Time management

Education

Any Graduation degree

Tools

MS-Office

G-Suite

Job description

Designation - Branch Support Executive
Location - Gandhinagar
Experience - 0 -1 Year (Freshers can also apply)
Qualification - Any Graduate

About Rentokil PCI

Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role

• The Executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.
• The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities

• Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
• Manage emails received on the central email ID, including directing, assigning, and responding to queries
• Assign iCABS tickets and coordinate with relevant employees for timely status updates
• Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
• Raise CR (Change Request) tickets for price decreases
• Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
• Raise termination requests through the portal as needed
• Maintain SHE-related documentation, including fumigation certifications and register updates
• Oversee license renewals, ensure compliance, and coordinate for audit readiness
• Prepare incentive calculations for timely submission
• Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents
• Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.
• Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches
• Raise credit note requests in the system as applicable
• Oversee petty cash portal operations and liaise with local banks for related activities
• Maintain conveyance records for technicians
• Upload service dockets for key accounts
• Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations

Key Result Areas

• Timely and error-free handling of operational tasks
• Accurate documentation and compliance tracking

Competencies (Skills essential to the role)

• Effective communication skills (Written and Verbal)
• Accuracy in documentation and data entry
• Multi-Tasking
• Time Management

Educational Qualification / Other Requirement

• Any Graduation degree
• 1- 2 years of experience (based on the designation) required in Back Office Administration
• Preferably from MNC
• Proficient in MS-Office/G-Suite

Role Type / Key working relationships

• External - Customers and customer representatives
• Internal - Sales, Operations, Business support functions