Branch Support - Hubli

Rentokil Initial Group; Hubli; On-site; INR 279,000 - 446,000; Full time

Job summary

Rentokil PCI in Hubli, Karnataka invites applications for Jr./Executive roles to support end-to-end branch operations, including customer communications, documentation, invoicing, and compliance. You will collaborate with internal teams and external stakeholders. Ideal candidates have graduation and 1–4 years in back-office administration, with proficiency in MS Office or G Suite. Prior experience with an MNC is preferred. This is an on-site role.

Qualifications

• Graduation required; 1–4 years in back-office administration.
• Preferably from an MNC.
• Proficient in MS Office or G Suite.

Responsibilities

• Attend calls, transfer, take messages, and assist prospects/customers.
• Manage central emails: direct, assign, and respond to queries.
• Assign iCABS tickets and coordinate for timely updates.
• Handle invoice activities: forecasting, suspensions, printing, and distribution.
• Raise Change Request tickets for price decreases.
• Generate renewal reports and letters for SEs and process renewals.
• Submit termination requests via portal.

Skills

Communication skills

Data entry accuracy

Multi-Tasking

Time Management

Education

Graduation degree

Tools

MS Office

G Suite

Job description

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

• The Jr. Executive/Executive/Sr. Executive/Assistant Manager is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.
• The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required
• Manage emails received on the central email ID, including directing, assigning, and responding to queries
• Assign iCABS tickets and coordinate with relevant employees for timely status updates
• Handle invoice-related activities, including forecasting, suspensions, printing, and distribution
• Raise CR (Change Request) tickets for price decreases
• Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)
• Raise termination requests through the portal as needed

Key Result Areas:

• Timely and error‑free handling of operational tasks
• Accurate documentation and compliance tracking
• Effective coordination across teams and platforms
• On‑time submission of reports and invoices
• Proactive support in audits, SHE, and regulatory requirements

Competencies (Skills essential to the role):

• Effective communication skills (Written and Verbal)
• Accuracy in documentation and data entry
• Multi‑Tasking
• Time Management

Educational Qualification / Other Requirement:

• Any Graduation degree
• 1-4 years of experience (based on the designation) required in Back Office Administration
• Preferably from MNC
• Proficient in MS‑Office/G‑Suite

Role Type / Key working relationships:

• Individual contributor role
• External- Customers and customer representatives
• Internal - Sales, Operations, Business support functions

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Service

• Relationships

• Teamwork

• Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.