Branch Support Executive - Bangalore East

Rentokil Initial

Bengaluru

On-site

INR 250,000 - 350,000

Full time

14 days+

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Benefits offered by this job

Safety

Integrity

Innovation

Learning & Development

Open & Transparent

Performance Orientation

Job summary

A leading pest control service provider is seeking a Branch Support Executive in Bengaluru. This role involves managing back office administration, handling calls, and collaborating with internal teams. Candidates should have a graduation degree and 1-3 years of back office experience, along with strong communication skills. The position offers full-time employment and opportunities for professional growth.

Qualifications

1 - 3 years experience in Back office administration.
Typing Skills.
Computer Skills with working knowledge of applications like word, excel.
Languages: Local language, English.
Languages: Local language, English.

Responsibilities

Handle back office administration through managing ICabs.
Call Handling - Picking calls received at branch, transferring calls.
Directing / Assigning / Responding to Emails.
Manage branch customer documentation.
Raising Credit note requests on the portal.
Invoice forecast, suspensions, printing and distribution.
Renewal letters and renewal reports generation.
Raising termination/price change requests in portal.
SHE related documentation and audit preparation.
Fumigation certification and portal updates when required.
Conveyance records and branch cash activities.
Any other activities assigned by Branch Manager.

Skills

Good written & Verbal communication

Attention to detail

Ability to prioritize tasks under pressure

Positive Attitude

Assertive and Self Confident

Education

Any Graduation degree

Tools

Microsoft Word

Microsoft Excel

Job description

Branch Support Executive - Bangalore East

6 days ago Be among the first 25 applicants

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India.

The Role

The Executive - Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work. The person will report to the Branch/Base Head, and the incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities

The Executive - Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work.
The person will report to the Branch/Base Head, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Call Handling - Picking calls received at branch, transferring calls, taking down messages or providing details as requested by prospect / customer
Directing / Assigning / Responding to Emails received on central Email id.
iCABS - Ticket Assignment and co-ordination with concerned employees for status update.
Change Negotiating Employee
Invoice Forecast, Invoice Suspensions, Invoice Print and distribution.
Generating Renewal report
Generating Renewal letters for CSEs
Renewing same price & price increase contracts
Raising Termination requests in the portal
Raising CR tickets for price decrease
SHE related documentation.
Fumigation Certification and updation in register whenever required.
License Renewal, Compliance and Preparation for audit by inspector.
Incentive Calculation for further submission.
Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)
Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc.
Entering receipt and deposit slip into the system for collections.
Adjustments for collections on behalf of other branches.
Raising Credit note requests on the portal.
Petty Cash portal management and local bank activities.
Conveyance records for Technicians.
Service Docket upload for KA.
Any other activities assigned by the Branch Manager as per the Branch Dynamics.

Requirements

Key Result Areas

ICabs Ticket Management
On time submission of reports
Branch Documentation
Support accounts related activities

Competencies (Skills Essential To The Role)

Good written & Verbal communication
Attention to detail & Ability to prioritize tasks under pressure
Positive Attitude
Assertive and Self Confident

Educational Qualification / Other Requirement

Any Graduation degree
At least 1 - 3 yrs experience in Back office administration
Typing Skills
Computer Skills with working knowledge of applications like word, excel.
Languages: Local language, English

Role Type / Key Working Relationships

Individual contributor role
External- Customers and customer representatives
Internal - Sales, Operations, Business support function

Benefits

Are you interested? Here\'s what you can expect when you join us

Our values lie at the core of our mission and vision. We believe that it\'s our people who make our company what it is. We believe in:
Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

Equal Opportunities
Rentokil believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual\'s differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Seniority level