branch sales manager

Ujjivan Small Finance Bank Ltd.

Ahmedabad District

On-site

INR 600,000 - 900,000

Full time

3 days ago

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Job summary

Ujjivan Small Finance Bank Ltd. is seeking a Branch Sales Manager to lead a team in the Branch Banking department.

The role focuses on driving sales of liabilities, assets and investment products, while maintaining superior customer service and ensuring timely onboarding of customers. The incumbent will work with BDE/AAM/AM teams to cultivate networks, manage customer portfolios and achieve branch productivity targets.

Qualifications

Graduation/MBA required.
5–6 years experience with 2+ years core retail banking.
Timely customer service, process orientation and multitasking.
Knowledge of liabilities & asset products and compliance.

Responsibilities

Cross-sell of liability, investment and asset products to existing and NTB customers.
Generate referrals and ensure customer service issues are addressed.
Meet business targets and identify sales opportunities.
Hire, train and mentor sales resources.
Ensure seamless onboarding and best-in-class service standards.
Prepare and analyze branch profitability and reports.

Job description

Job Description:

POSITION DESCRIPTION

JOB TITLE : Branch Sales Manager

GRADE : SM

DEPARTMENT : Branch Banking

LOCATION : Branch

SUB-DEPARTMENT : TYPE OF POSITION : Full-time

REPORTS TO : Senior BM/BM

REPORTING INTO

BDE/AAM/AM

ROLE PURPOSE & OBJECTIVE

This role drives the Bank’s operational efficiency by consistently driving team’s productivity and achieving productivity benchmarks. Along with its team of BDE, AAM and AM, this role is responsible for sale of banks products.

This role is also important to cultivate networks and partnerships toward existing Current account and Savings account customers and consistently work on Customers retention.

Hence, the role incumbent executes action plans on how best to manage Customer Portfolios of existing accounts and to generate new customers.

The role incumbent is highly oriented to Customer Service, takes ownership of all customer issues, proactively identifies possible issue and brings any open customer complaint to closure.

This role is accountable to bring superior and efficient operationalization of processes on - Account opening, Fixed Deposits, etc.

SIZE OF THE ROLE

FINANCIAL SIZE
NON-FINANCIAL SIZE

CASA Values – as per the branch

TD Targets – as per the branch
CASA Nos & Values – as per branch targets
TD Nos & Value -as per branch
Cross Sell

KEY DUTIES & RESPONSIBILITIES OF THE ROLE

Business and customer

Cross sell of liability, investment and asset products to both existing and NTB customers.

Generate referrals from internal base and ensure customer service issues are addressed.
Generate and review reports and file them accordingly.
Administer and ensure compliance to all sales practices in branch.
Meet the business targets and identify sales opportunities.
Generate leads for new business and customers.
Prepare and analyze branch profitability.
Hiring of sales resources and providing them with the requisite training and handholding them.
Self-sourcing business basis opportunity and potential.

Customer

Ensure seamless on-boarding experience for customers.

Ensuring best in class TAT and processing standards.
Ensuring that any service complaints are resolved in a timely manner.
Profiling customers and providing them with the right product.
Competitor watch and give relevant suggestion and feedback to constantly improvise products in-tune with the market.

Internal process

Build a strong team.

Working towards eliminating bottlenecks in the process and rejuvenating the customer journey with Ujjivan.
Timely training of team members so as to ensure product knowledge, change in processes are communicated in a timely manner downwards.

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