Branch Operations Manager

ecH-aaR Manpower Solutions; Bengaluru; On-site; INR 720,000 - 880,000; Full time

Job summary

ecH-aaR Manpower Solutions in Bengaluru is seeking a Branch Operations Manager to oversee daily branch operations, lead a high-performing team, and drive liability products sales. The role focuses on customer service excellence, regulatory compliance, and cross-selling to meet customer needs.

The ideal candidate will have strong leadership, extensive branch banking experience, and a track record of achieving sales targets within a regulatory framework.

Qualifications

• Minimum 5 years of experience in branch banking or a similar role.
• Proven leadership and team management abilities.
• Strong customer service and sales skills with cross-selling experience.
• Knowledge of banking regulations and compliance.

Responsibilities

• Manage daily branch operations and service levels.
• Lead and develop the branch team to achieve targets.
• Drive liability products sales and cross-selling initiatives.
• Ensure compliance with banking regulations and risk controls.
• Monitor performance metrics and customer satisfaction.

Skills

Leadership

Team management

Customer service

Cross-selling

Sales

Banking experience

Job description

We are seeking a dedicated and experienced Branch Operations Manager to join our leading bank. This role is pivotal in ensuring the smooth operation of our branch, focusing on team management, customer service, and sales of liability products. The ideal candidate will have a strong background in branch banking and will be responsible for leading a team to achieve operational excellence and drive sales initiatives. Key responsibilities include managing daily branch operations, overseeing team performance, ensuring compliance with banking regulations, and enhancing customer satisfaction. The Branch Operations Manager will also be tasked with sourcing liability products and cross-selling services to meet customer needs. Candidates should currently hold a position as a Branch Operations Manager or in a similar role within branch banking. This is a team handling role that requires excellent leadership and communication skills. The position is based in Karnataka, with a competitive salary package of up to 8 Lacs INR.