Branch Operations Executive - Life Insurance - 3.5 lacs CTC

Wego Consultants; Malappuram, Kozhikode district, Kollam; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

3.5 lacs + Incentives

Job summary

Wego Consultants in India seeks a Branch Operations Executive to manage end-to-end branch operations, ensure timely policy issuance and excellent customer service. You will review documents for KYC/AML, coordinate with sales and underwriting, and support audits and compliance.

Candidate should have a graduate degree and 14 years of experience in insurance or financial services; Licentiate certification is preferred. This role is on-site at our Kerala branch.

Qualifications

• Graduate in any discipline; commerce/insurance background preferred.
• 14 years of branch operations/customer service experience in life/general/health insurance or financial services.
• Certifications (Licentiate from Insurance Institute) preferred.

Responsibilities

• Manage end-to-end branch operations including new business, renewals, endorsements, surrenders, payouts, and basic claims coordination.
• Review proposal forms for completeness and KYC/AML, coordinate with sales and underwriting for discrepancies/clarifications.
• Ensure timely policy issuance, dispatch and tracking of welcome kits, statements, and other customer communications.
• Handle walk-in customers and intermediaries (agents, brokers, partners) for service requests (address changes, nominee changes, premium receipts, fund switch requests).
• Maintain high standards of customer service through prompt resolution of queries, complaints, and escalation handling within defined TATs.
• Perform daily reconciliations of premiums, payouts and other financial transactions in coordination with accounts/finance; maintain vouchers and slips.
• Ensure accurate data entry in core insurance and CRM systems; generate and share MIS and operational reports with branch/regional leadership.
• Support branch audits by ensuring proper documentation, record management and closure of audit observations.
• Adhere to SOPs, compliance guidelines, IRDAI regulations, and information security norms at the branch.
• Coordinate with HO/RO operations, underwriting, policy servicing, IT and other support teams for resolving issues and enhancements.
• Support the sales team with operational inputs, issuance status, pending cases, renewal followups, and retention/surrender reduction initiatives.
• Monitor TATs, error rates and service quality metrics; drive process improvements at branch level.

Skills

Customer service

Operations management

Data entry

MIS reporting

KYC/AML knowledge

Regulatory compliance

Education

Graduate in any discipline (commerce/insurance preferred)

Job description

Role & responsibilities

• Manage endtoend branch operations including new business, renewals, endorsements, surrenders, payouts, and basic claims related coordination.
• Scrutinize proposal forms and documentation for completeness, KYC, AML and underwriting requirements; coordinate with sales and underwriting for discrepancies/clarifications.
• Ensure timely policy issuance, dispatch and tracking of welcome kits, statements, and other customer communications.
• Handle walkin customers and intermediaries (agents, brokers, partners) for service requests such as address changes, nominee changes, premium receipts, fund switch requests, etc.
• Maintain high standards of customer service through prompt resolution of queries, complaints, and escalation handling within defined TATs.
• Perform daily reconciliations of premiums, payouts and other financial transactions in coordination with accounts/finance; ensure banking slips, reconciliations and vouchers are properly maintained.
• Ensure accurate and timely data entry in core insurance and CRM systems; generate and share regular MIS and operational reports with branch and regional leadership.
• Support branch audits (internal, external, regulatory) by ensuring proper documentation, record management and closure of audit observations.
• Implement and adhere to company SOPs, compliance guidelines, IRDAI regulations, and information security norms at the branch.
• Coordinate with HO/RO operations, underwriting, policy servicing, IT and other support teams for resolving operational issues and system/process enhancements.
• Support the sales team with operational inputs, issuance status, pending cases, renewal followups, and retention/surrender reduction initiatives.
• Monitor TATs, error rates and service quality metrics; suggest and help implement process improvements at branch level.

Preferred candidate profile

• Education: Graduate in any discipline; preference for candidates with commerce/business/insurance background or relevant professional certifications (e.g., Licentiate from insurance institute).
• Experience: 14 years of experience in branch operations/customer service in life/general/health insurance, banking, NBFC, or other financial services.

Perks and benefits

3.5 lacs + Incentives